> Markdown version of [/jobs/ext/1473834-technical-support-coordinator](https://www.wearedevelopers.com/jobs/ext/1473834-technical-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Coordinator - **Company:** Halma - **Location:** (Luik), Belgium (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, SAP Plant Maintenance - **Published:** July 29, 2026 - **Apply:** https://www.adzuna.be/details/5138571138 ## About the Role * You hold a bachelor's degree in a technical field (or you come from a different educational background and you have a strong interest in technological developments and solutions) * You have at least 3 years of experience in a similar position * You are fluent in English (C1/C2), German (C1/C2), and French (C1/C2) * You show ability to advise and guide internal and external clients * You ask the right questions (what - why - for what - how much - how) and argue * Curiosity is part of your personality and you have thirst for learning * You are a teamplayer, have a positive attitude and are open for adaptable communication (oral & written) - share findings with the teams * You have a critical mind and approach work in a methodical way, while also understanding the sense of urgency and priorities. * You are pro-active and you push boundaries and step out of comfort zone, with a desire for continuous improvement * You are perseverant, patient and open minded. * You are willing to accompany your colleagues for exceptional on-site missions (max. 5% of the time) OUR OFFER ## Description As Technical Support Coordinator, you respond to technical challenges effectively by phone (or email), fostering strong relationships with clients and improving product knowledge and the habits of on-site technicians. Your main responsibilities are: * Technical Customer Support & Internal Helpdesk Provide timely responses to customers' technical inquiries, prioritizing VIP clients and high-value sensors. Ensure prompt resolution of technical issues, through phone or written support to enhance customer satisfaction and loyalty. Punctual interventions on-site could be done. Respond to the technical hotline, direct calls from European customers, and support the European Sales Team in product related questions and cases. Investigate, create and coordinate technical documentation (ex.wiring diagrams) to support clients on-site. Provide ongoing internal support in collaboration with the other colleagues from Technical Support Departement. * Guidance and Support during Product Lifecycle Collaborate closely with cross-functional teams (Sales, PM, R&D, Quality) to conduct field tests, identify opportunities for continuous improvement, and provide technical insights for product development, thanks to your daily contacts with technicians on the field. * Administration and Reporting Ensure knowledge sharing through written reports and documentation, facilitating continuous learning and improvement within the organization (Sales, Product Management, Marketing). Define and track key performance indicators (KPIs) related to service and product quality, utilizing a ticketing system to measure customer satisfaction and identify areas for improvement. * Product Testing Ensure product (BEA & competition) testing and analyses in collaboration with Product Management and R&D teams. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)