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# Servicedeskmedewerker ICT

- **Company:** igen group B.V.
- **Location:** Amsterdam, Netherlands
- **Salary:** €2,609.0 - €3,250.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/a95c7bd3-0f84-45bb-816c-a18c5b363794/servicedeskmedewerker-ict

## About the Role

+ Een afgeronde ICT-opleiding (mbo 4 of hbo);
 + Minimaal 1 jaar werk- en/of stage-ervaring op een servicedesk;
 + Kennis van Windows 10, Office 365, Active Directory en ITIL (pré);
 + Goede communicatieve vaardigheden in Nederlands en Engels;
 + Een klantgerichte, positieve en stressbestendige houding;
 + Rijbewijs B is handig, maar geen vereiste.

## Description

+ Persoonlijke begeleiding van je fieldmanager én ondersteuning van een Microsoft Certified Trainer.
Jouw rol als Servicedeskmedewerker ICT
Geen dag is hetzelfde: jij registreert, bewaakt en lost IT-meldingen op en zorgt dat eindgebruikers tevreden zijn. Concreet houd jij je bezig met:

 + registreren en behandelen van meldingen in het ticketsysteem;
 + bewaken van incidenten en gebruikers informeren over de voortgang;
 + direct oplossen van problemen of doorschakelen naar de juiste oplosgroep;
 + signaleren van verbeterpunten en soms meewerken aan migraties;
 + schrijven van duidelijke werkinstructies en handleidingen.


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