> Markdown version of [/jobs/ext/1474575-entry-level-application-support-consultant-temporary](https://www.wearedevelopers.com/jobs/ext/1474575-entry-level-application-support-consultant-temporary). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level Application Support Consultant, Temporary - **Company:** Jobtailor - **Location:** Madrid, Spain - **Contract:** Temporary contract - **Skills:** HTML, JavaScript (Programming Language), PHP (Programming Language), Application Programming Interfaces (APIs), Apache HTTP Server, Software Applications, LAMP (Software Bundle), Cascading Style Sheets (CSS), Linux, Web Development, JSON, MySQL, Model View Controller (MVC), Object-Oriented Software Development, Software Architecture, SoapUI, Extensible Markup Language (XML), Data Processing, Postman, Code Structure, Front End Software Development - **Published:** July 29, 2026 - **Apply:** https://www.buscojobs.com.es/entry-level-application-support-consultant-temporary-en-madrid-ID-365078873 ## About the Role Manage customer requests within internal tools, ensuring a smooth and professional process that respects all established procedures.Requirements- Prior experience in a similar position is a plus, but not required. - Fluency in Spanish. - Optional: spoken skills in English. - Good communication skills for managing client expectations, providing clear explanations, and leading resolution calls when needed. - Nice to have: Understanding of software applications, troubleshooting systems and general knowledge on this technical toolkit: Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML/CSS/JS). - PHP, HTML, CSS, JavaScript, MySQL. - Backend Architecture & Logic: code structure and architecture: POO (OOP), MVC Framework, ORM + Connectors. - Integration & Data Handling: APIs (Postman/SoapUI), JSON/XML. - Service-minded. - Ability to collaborate in a diverse and dynamic environment. #J-*****-Ljbffr ## Description Responsibilities- Take ownership of support tickets for Nextlane products, applying best practices and product protocols to deliver effective solutions.- Dive into complex queries, combining functional knowledge with code-level insights to provide clear and accurate answers.- Ensure customers receive timely support by meeting service-level agreements and keeping cases on track.- Manage your backlog efficiently, balancing priorities while maintaining high service quality.- Drive results by meeting key performance standards in productivity, quality, and resolution rates.- Resolve challenging incidents independently, while knowing when to elevate to specialized teams for faster resolution.- Keep customers informed at every stage, from progress updates to final resolution, building trust and confidence in the process.- Document call and email activity thoroughly, ensuring clarity and continuity for the wider team.- Identify, categorize, and report software bugs to development teams, helping to drive continuous product improvement.- Spot high-impact program errors, initiate the right processes for resolution, and make sure insights are shared with the team.- Proactively flag recurring issues and contribute ideas for improvements or corrective actions.- Share knowledge and best practices with teammates, working closely with trainers and support leaders to strengthen the overall service structure.- Manage customer requests within internal tools, ensuring a smooth and professional process that respects all established procedures.Requirements- Prior experience in a similar position is a plus, but not required.- Fluency in Spanish.- Optional: spoken skills in English.- Good communication skills for managing client expectations, providing clear explanations, and leading resolution calls when needed.- Nice to have: Understanding of software applications, troubleshooting systems and general knowledge on this technical toolkit: Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML/CSS/JS).- PHP, HTML, CSS, JavaScript, MySQL.- Backend Architecture & Logic: code structure and architecture: POO (OOP), MVC Framework, ORM + Connectors.- Integration & Data Handling: APIs (Postman/SoapUI), JSON/XML.- Service-minded.- Ability to collaborate in a diverse and dynamic environment.#J-*****-Ljbffr ## Related Videos - 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