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# E Commerce Credit Crontroller

- **Company:** What More UK (Wham Products)
- **Location:** Padiham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Sage Mas 90, Microsoft Office, Marketplace
- **Published:** July 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7952142e549507a1

## About the Role

Essential

 * Previous experience in credit control, accounts receivable or sales ledger.
 * Strong reconciliation and problem-solving skills.
 * Good understanding of credit control processes and debt collection techniques.
 * Excellent communication and negotiation skills.
 * High level of accuracy and attention to detail.
 * Competent in Microsoft Excel and Microsoft Office applications.
 * Ability to prioritise workload and meet deadlines.

Desirable

 * Experience working with e-commerce customers, online retailers or marketplace platforms.
 * Experience using Sage 200.
 * Knowledge of VAT and customer account management.
 * Experience within a manufacturing environment., * Organised and self-motivated.
 * Confident communicator.
 * Commercially aware and customer-focused.
 * Reliable and trustworthy.
 * Team player with a positive attitude.
 * Able to work independently and use initiative.

## Description

The E-commerce Credit Controller will be responsible for managing customer accounts, ensuring timely collection of outstanding debts, reconciling payments received from online marketplaces and e-commerce customers, and reducing credit risk while supporting sales growth. The role requires close collaboration with the finance, sales, customer service and e-commerce teams., Credit Control

 * Proactively manage and collect outstanding debts from e-commerce and online retail customers.
 * Monitor customer accounts and ensure invoices are paid within agreed credit terms.
 * Maintain accurate records of customer communications, payment arrangements and account activity.
 * Resolve queries and disputes that may delay payment.
 * Produce regular aged debt reports and highlight potential risks.

E-commerce Account Reconciliation

 * Reconcile payments received from online platforms and marketplaces.
 * Investigate payment discrepancies, chargebacks, deductions and claims.
 * Match payments to invoices and customer accounts accurately.
 * Ensure customer ledgers remain up to date and accurate.

Credit Risk Management

 * Assess new customer credit applications and recommend suitable credit limits.
 * Monitor existing customer creditworthiness and payment performance.
 * Escalate high-risk accounts and recommend appropriate action where necessary.
 * Assist with reducing bad debts and improving cash collection performance.

Reporting & Administration

 * Maintain accurate customer records within the ERP/accounting system.
 * Prepare weekly and monthly debtor reports.
 * Support month-end procedures, including account reconciliations.
 * Assist with audit requirements and finance team projects when required.

Customer Service

 * Build positive professional relationships with customers.
 * Respond promptly to customer account enquiries.
 * Work collaboratively with internal departments to ensure issues are resolved efficiently.


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