> Markdown version of [/jobs/ext/1475142-onsite-it-support-engineer-client-facing](https://www.wearedevelopers.com/jobs/ext/1475142-onsite-it-support-engineer-client-facing). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Engineer (Client Facing) - **Company:** 3Gi Technology Ltd - **Location:** London, UK - **Experience:** Starter - **Salary:** £26,437.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Networking Basics, Microsoft InTune - **Published:** July 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=77026a3f68ffdeaa ## About the Role * At least a year of hands-on experience in a client-facing IT support or service desk role. * Comfortable being a go-to IT person onsite. * Used to face-to-face user support, not just remote or ticket-based work. * A calm, professional communicator who takes ownership of issues. * Able to work independently while working as part of a wider team. * A genuine passion for technology and a drive to keep learning. You don't have to tick every box - we care just as much about aptitude and a growth mindset as we do experience on paper. That said, for this particular role you will need at least a year of practical IT support experience, a full UK driving licence, and your own car. Essential Skills * Windows 10/11. * Microsoft 365 (including admin). * Active Directory. * Intune (device management, policies, compliance). * A working understanding of security principles. * A full UK driving licence and own car, able to travel across the Lee Marley sites with occasional travel to Shenfield. Nice to Have * MSP or multi-client experience. * Professional services or recruitment environment experience. * Networking / connectivity knowledge. * Any IT-related education or certifications. ## Description We are looking for a Junior IT Support Engineer to provide hands-on, face-to-face support to the people at our client, Lee Marley. You will be a visible IT presence across their sites, helping users who regularly walk up with issues and questions, so confidence, professionalism, and a friendly approach matter., * Act as a friendly, visible onsite IT support contact across the Lee Marley sites. * Provide face-to-face IT support in a fast-paced office environment. * Handle walk-up queries and manage user expectations professionally. * Resolve 1st line issues across hardware, software, Microsoft 365, and basic networking. * Log, own, and progress tickets through to resolution. * Set up new starters with devices, accounts, and Microsoft 365 access. * Travel between Lee Marley's sites around the London area to support users in person. * Work closely with the Shenfield-based engineering team for escalations and more complex issues. * Represent 3Gi professionally at client site. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Your next 10x engineer isn't in your city. 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