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# IT Support Technician (1st/2nd Line)

- **Company:** ONETECHUK LTD
- **Location:** Rugby, UK
- **Experience:** Experienced
- **Salary:** £26,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cloud Computing, Cyber Security, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Networking Hardware, Windows Servers, Citrix Systems, Data Logging, Network Routers, Firewalls (Computer Science), Information Technology, Hardware Infrastructure
- **Published:** July 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=fd0f75d9e87ab86c

## About the Role

you will need to be passionate about technology and have strong communication skills.

 * Microsoft Windows Server technologies experience : Hyper V, AD/DNS/DHCP, Group policies and so on.
 * Computer/Server hardware configuration, installation and troubleshooting.
 * Microsoft 365 experience.
 * Networking skills : manage/configure firewalls/routers/switches.
 * Strong troubleshooting skills.
 * Excellent time-management skills and ability to multitask
 * Previous experience of working in similar role for MSP is a plus.
 * knowledge of Citrix technologies like Virtual APPS is a plus.
 * knowledge of VOIP telephony is a plus.

Need to have:

 * At least 2 year experience in an IT support environment
 * A full UK drivers' licence.
 * Authorised to work in UK.

## Description

* Answer help desk calls, Monitor Help Desk portal, RMM systems.
 * Helping clients with their day-to-day issues, mainly by providing telephone and remote support with some site visits to client sites on the occasions.
 * Assist internal staff with various IT projects, new client on-boarding.
 * Assist internal staff with 2nd-3rd line support tasks on internal Infrastructure, Data centre visits for hardware upgrades.
 * take ownership of support cases from logging, troubleshooting through to resolution.
 * maintain helpdesk documentations.

What we're offering you

 * This is a very exciting time to join the company as we are experiencing rapid growth.
 * The role is ideal for those with some IT support experience and is keen to learn and take on more responsibility as the role develops.
 * You'll get exposure to Citrix, Cloud Desktops, Microsoft 365, Windows Server, Windows 11, cyber security, backup and disaster recovery, computer and network hardware, HCI infrastructure etc


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