> Markdown version of [/jobs/ext/1475223-global-service-manager](https://www.wearedevelopers.com/jobs/ext/1475223-global-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Service Manager - **Company:** HARMAN - **Location:** Worthing, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Data Visualization, Power BI, SAP (Applications), Tools for Reporting - **Published:** July 29, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb3dda3ec78805c10f4025d65bdf194e12/eaa ## About the Role * Extensive experience in global service operations leadership, with a proven track record of driving operational excellence, performance improvement, and transformation. * Demonstrated success in leading leaders, building and developing high-performing, geographically dispersed teams. * Strong expertise in SAP or equivalent ERP systems, with hands-on experience supporting service operations, spares management, inventory, and fulfilment. * Deep experience in inventory management and supply chain operations, including demand planning, stock optimisation, reverse logistics, and working capital control. * Proven experience in leading transformation and change management initiatives, delivering sustainable improvements across processes, systems, and organisational capabilities. * Ability to operate effectively in a global, matrixed organisation, driving alignment across regions, functions, and stakeholders. * Strong stakeholder management and influencing skills, with the ability to collaborate cross-functionally and engage senior leadership. * Data-driven mindset, with the ability to analyse complex data and translate insights into actionable decisions. * Strong customer-centric approach, linking service operations to customer experience and business outcomes. * Bachelor's degree in business, Supply Chain, Engineering, or a related field. Bonus Points if You Have: * Experience with data visualisation and analytics tools (e.g., Power BI or similar). * Advanced degree or relevant professional certifications (e.g., supply chain, operations, Lean/Six Sigma). ## Description At Sound United, we're passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we're home to iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics. Each brand carries its own legacy, and together, we're shaping the future of home entertainment. You will be responsible for the strategic and tactical leadership of global service and spares operations across a multi-brand portfolio. The role drives the design, standardization, and optimization of end-to-end processes, systems, and operating models to ensure efficient, scalable, and high-quality service delivery aligned with business objectives and market dynamics. Key responsibilities include oversight of a global network of authorized service partners, spares strategy and execution (inventory planning, distribution, and fulfilment), and reverse logistics, including repairs, returns, and B-stock rework. The role focuses on streamlining and enhancing service-related processes through data and analytics to drive operational excellence and cross-functional alignment. It defines and executes the service operations roadmap, ensuring readiness for future growth. Working closely with global brand teams, customer service, quality, engineering colleagues, and regional organizations, the Director aligns current operations and shapes the future state of service delivery, ensuring strong customer outcomes and lifecycle value. What You Will Do: * Lead the global strategy and execution of service and spares operations across a multi-brand portfolio, ensuring alignment with business objectives and market dynamics. * Define and deliver the service operations roadmap, driving scalable, efficient, and high-quality end-to-end processes, systems, and operating models. * Oversee a global network of authorised service partners, ensuring consistent performance, compliance, and ongoing capability development. * Own the end-to-end spares and reverse logistics strategy, including demand planning, inventory optimisation, fulfilment, repairs, returns, refurbishment, and B-stock rework, balancing service levels, cost, and asset recovery. * Collaborate with Sales and eCommerce teams to prioritise rework and refurbishment activities, enabling revenue recovery and maximising commercial opportunities from returned and B-stock inventory. * Hold full fiscal accountability for service operations, including budget ownership, cost control, investment planning, and optimisation of cost-to-serve and profitability. * Establish and drive performance management through global KPIs and SLAs, leveraging data and analytics to improve decision-making, governance, and operational outcomes. * Lead transformation and continuous improvement initiatives, enhancing standardisation, automation, and visibility across global service operations. * Build and lead a high-performing global organisation, driving capability development, succession planning, and a culture of accountability, customer focus, and continuous improvement. * Act as a key strategic partner to product, engineering, and quality teams to embed serviceability, reliability, and sustainability principles into product design, ensuring right-first-time outcomes and reduced lifecycle cost. * Leverage field service data, repair insights, and failure analysis to influence product improvements and future product development, strengthening quality, durability, and circularity across the portfolio. * Collaborate with global brand, customer service, and regional teams to align priorities, resolve performance gaps, and ensure adherence to regional regulatory, legal, and safety requirements. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Python Data Visualization @ Deepnote (w/ PyViz overview)](https://www.wearedevelopers.com/videos/113-python-data-visualization-deepnote-w-pyviz-overview) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)