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# IT Support Engineer

- **Company:** gb
Nextech Group Limited
- **Location:** Bromsgrove, UK (Remote available)
- **Experience:** Starter
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Networking Basics, Microsoft SharePoint, Virtualization Technology, Firewalls (Computer Science), Network Server, Vmware
- **Published:** July 29, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/nextech-group-limited-job107763099

## About the Role

* 1-2 years' experience in an IT support or helpdesk role
 * A solid understanding of Microsoft technologies and basic networking
 * A passion for learning and improving your technical skills
 * Strong communication skills and a customer-focused approach
 * Someone who enjoys problem solving and working as part of a team

## Description

Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?

This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.

The Role

You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:

 * Windows 10/11 & Windows Server
 * Microsoft 365 (Teams, Exchange, SharePoint)
 * Networking (DNS, DHCP, firewalls, switches, VPNs)
 * VMware & Virtualisation
 * Azure cloud services
 * Hardware troubleshooting & device configuration
 * General IT support, ticket management, and customer communication

This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment.

What You'll Be Doing

 * Resolving user issues across desktops, servers, cloud and network environments
 * Supporting the second and third line engineers in technical issues and projects when required
 * Monitoring systems, escalating complex issues, and helping improve processes
 * Collaborating with senior engineers to expand your technical knowledge
 * Providing excellent customer service with a proactive mindset


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