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# L1 Network Support Analyst

- **Company:** Sword IT Solutions Ltd
- **Location:** Bellshill, UK
- **Contract:** Permanent contract
- **Skills:** Asymmetric Digital Subscriber Line, Ethernet, Network Troubleshooting, Routing, Computer Network Operations, Network Support, Palo Alto Networks, Cisco
- **Published:** July 29, 2026
- **Apply:** https://www.totaljobs.com/job/l1-support/sword-it-solutions-limited-job107763133

## About the Role

* Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
 * Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
 * Knowledge of troubleshooting network faults
 * Basic knowledge of Cisco and Palo Alto Networks technologies
 * Basic understanding of circuit types such as ADSL & Ethernet
 * Basic understanding of routing and switching
 * CCNA certification would be an advantage but not essential
 * Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.

## Description

Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.

You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.

Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.

Successful candidates will benefit from training and development including:

 * Opportunities to develop your skills across a wide range of Cisco and other products
 * Support to work towards well recognised qualifications, e.g.; Cisco, CCNA
 * Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant


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