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# IT Assistant

- **Company:** Reed
- **Location:** London, UK (Remote available)
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-assistant/57172464

## About the Role

* 1+ years' experience in a similar IT support role.
 * Experience in IT support, managing third parties, internal communication, and implementing software updates in a similar-sized business.
 * Excellent problem-solving skills with a hands-on, solution-focused approach.
 * High-quality written and verbal communication skills, with a respect for confidentiality.
 * Flexibility to work across both offices and potentially outside normal office hours.

## Description

This role offers a fantastic opportunity to take ownership of the IT function, supporting across two offices. You will be responsible for day-to-day IT system, software, and hardware support, IT inductions, and home-working setups. This role is ideal for someone with a strong work ethic, excellent organisational skills, and a passion for providing exceptional client service.

Day-to-day of the role:

 * Monitor and file IT tickets, ensuring they are resolved in line with service level expectations and escalating when required.
 * Respond to and resolve internal IT issues, prioritising as necessary.
 * Support the use of internal software/systems, including license management for tools like MS Teams, Zoom, and CoPilot.
 * Organise equipment supplies and deliveries, overseeing inventory of new and existing kit.
 * Provide mobile device maintenance and support, liaising with third-party support providers.
 * Assist with IT projects and system/equipment updates, including monitoring and testing.
 * Liaise with external IT support providers and organise third-party engineers when on-site.
 * Manage IT tasks for new starters and leavers, including on-site setups.
 * Support training on systems/software and develop User Guides as needed.
 * Provide IT support for company events and presentations.


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