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# Technical Support Analyst - 3rd Line Support

- **Company:** Your World Recruitment Group
- **Location:** Norwich, UK
- **Salary:** £45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Microsoft SQL Server, Windows Servers, Citrix Systems, Windows PowerShell, Azure Active Directory, Standard Sql, Software Deployment, TCP/IP, Software Vulnerability Management, Enterprise Software Applications, Vmware
- **Published:** July 29, 2026
- **Apply:** https://www.yourworld.com/uk/professions/non-medical-non-clinical/it/technical-support-analyst-3rd-line-support-brio

## About the Role

Applicants should demonstrate experience in:

 * Second- and third-line technical support.
 * Microsoft Windows Server technologies.
 * Microsoft Entra ID (Azure Active Directory).
 * Identity and Access Management.
 * Multi-Factor Authentication (MFA).
 * Active Directory administration.
 * Microsoft SQL Server.
 * Technical troubleshooting and incident management.
 * Application support within enterprise environments.
 * Producing technical documentation.
 * Working within structured ITIL support environments.
 * Excellent communication and customer service skills.

Experience working within the NHS or another healthcare environment would be highly advantageous., * Microsoft 365

 * Azure
 * PowerShell
 * Citrix
 * VMware
 * Networking (TCP/IP)
 * SQL
 * Cyber Security
 * DSP Toolkit
 * Windows Server
 * Enterprise Application Support

## Description

* Provide second- and third-line technical support for infrastructure and enterprise systems.
 * Support Microsoft Entra ID, identity and access management services.
 * Implement and support Multi-Factor Authentication (MFA).
 * Configure Conditional Access policies and authentication methods.
 * Support Digital Security and Protection Toolkit (DSPT) compliance activities.
 * Investigate and resolve complex authentication and user access issues.
 * Assist with vulnerability remediation and security hardening.
 * Support Windows server infrastructure and enterprise applications.
 * Produce technical documentation and operational procedures.
 * Work closely with Infrastructure, Digital and Cyber Security teams.
 * Participate in software deployments, upgrades and service improvements.
 * Ensure incidents are resolved in accordance with agreed service levels.
 * Contribute to technical projects and system implementations.


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