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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** DFS Furniture Ltd - **Location:** Doncaster, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple Mac Systems, JIRA, Chrome OS, Monitoring of Systems, Networking Basics, Data Logging, Gsuite - **Published:** July 29, 2026 - **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/dfs-furniture-ltd-job107762876 ## About the Role * At least 12 months' experience in a Service Desk or end-user support role * Active Directory experience, basic user setup and administration * Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. * Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues * Experience with ITSM platforms, Jira Service Management, or other recognised tools * A customer service mindset. Someone who is friendly, approachable, and empathetic. * Great attention to detail and has the ability to record information accurately. * Problem solving capabilities, and is able to identify root causes, not just symptoms. * Strong analytical thinking, the ability to think outside the box, seeing problems and incidents from a different angle. * A positive attitude, a willingness to learn and optimism. * The desire to take accountability, taking ownership of your work and delivering reliable results with a high degree of detail. Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply. ## Description As an IT Service Desk Analyst, you'll be the first point of contact for technical support across DFS.You'll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. You'll bring together your technical know-how with a people-first approach to problem-solving. This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occasional weekend work involved. What you'll be responsible for * Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. * Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. * Resolving incidents/problems quickly and accurately, raising the bar for support excellence, and preventing recurrence. * Escalating complex issues to the appropriate specialist teams, ensuring a smooth and effective handover. * Working comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. * Preparing laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running. * Keeping support tickets updated with clear, concise notes right through to resolution. * Working within a Team to collaborate to solve problems/incidents and prevent recurrence This is an onsite role that will involve working weekends on a rota ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Extensionator - Rise of the Chromium](https://www.wearedevelopers.com/videos/119-extensionator-rise-of-the-chromium) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)