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# Technicien Support IT N1/N2 - Population VIP H/F

- **Company:** Flexify
- **Location:** Paris, France
- **Salary:** €46,800.0 - €57,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory
- **Published:** July 29, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=f2a2bd36c72c6554

## About the Role

* Expérience confirmée en support N1/N2
 * Bonne maîtrise de l'environnement Windows et Active Directory
 * Excellent relationnel, sens du service et de la discrétion
 * Capacité à gérer les priorités dans un contexte exigeant

## Description

* Prise en charge des incidents et demandes N1/N2 (poste de travail, environnement Windows, périphériques)
 * Gestion et suivi des tickets via l'outil de ticketing du client
 * Accompagnement personnalisé d'une population à forts enjeux (VIP)
 * Diagnostic, résolution ou escalade des problématiques techniques
 * Maintien d'une relation de confiance avec les utilisateurs


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