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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Manager I&O - EMEA Southwest - **Company:** PVH Corp. - **Location:** Paris, France - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Information Technology Operations, Information Technology - **Published:** July 29, 2026 - **Apply:** https://pvh.wd1.myworkdayjobs.com/PVH_Careers/job/Paris/Senior-IT-Manager-I-O---EMEA-Southwest_R60587-1 ## About the Role * Bachelor's degree in IT, Computer Science, or a related field, or equivalent relevant professional experience. * 5+ years of progressive experience in regional IT operations or IT service management, including responsibility for service performance, vendors, budgets, and stakeholders. Experience coordinating IT delivery in a multi-site retail environment is a plus. * Strong working knowledge of IT infrastructure, systems, networks, and security best practices. * Experience leading regional IT projects and local implementations of global technology initiatives. * Ability to use data and KPIs to optimize services and deliver measurable results. * Experience working in global, fast paced, and multicultural environments. * Strong communication, influencing, and stakeholder management skills, with the ability to lead across teams without direct authority. * Proactive problem-solving skills and the ability to manage complexity and change. * Experience managing budgets and identifying cost-efficiency opportunities. * Commitment to high-quality service delivery and cross-team collaboration. * Fluency in French and English. Spanish language skills are a plus ## Description Reporting to the IT Director, Infrastructure & Operations EMEA, the Senior IT Manager, EMEA Southwest, is responsible for ensuring reliable and efficient IT operations across the region. The role serves as the senior regional interface between local business teams and the global IT organization, coordinating the implementation of global services and standards and representing regional business and operational needs within the global IT framework., The Senior IT Manager oversees regional service performance and coordinates vendor management, demand intake, escalations, regional initiatives and continuous improvement. A key focus of the role is coordinating IT readiness throughout the retail store lifecycle. Working closely with the EMEA Service Delivery Manager, global service owners, vendors and local support resources, the role ensures that service issues and business needs are addressed by the appropriate service owners and delivery teams. Within this operating model, first-line support is provided by PVH's global service desk, while local hands-on support is delivered through dedicated local support resources., * Regional IT Operations & Service Performance: Ensure reliable IT operations across EMEA Southwest by monitoring service performance, identifying recurring issues, and coordinating corrective actions with the relevant service owners and delivery teams. * Retail IT Delivery & Store Lifecycle: Coordinate IT readiness for new store openings, temporary stores, refurbishments, relocations, and closures across EMEA Southwest. Align business requirements, global standards, vendors, budgets, timelines, service activation, operational handover, and decommissioning to ensure timely and consistent delivery. * Business Partnership & Demand Management: Partner with local and regional stakeholders to translate business needs into clear IT demand, assess impact and urgency, and represent and track prioritized requirements through the global demand process. * Regional Projects & Change Delivery: Lead regional IT projects and local rollouts of global initiatives, managing scope, timelines, project budgets, risks, operational readiness, and stakeholder communication. * Vendor & Budget Management: Manage regional vendor performance against agreed SLAs and KPIs, address underperformance, and drive remediation. Own the full regional IT budget lifecycle, including annual budget planning, forecasting, allocation, spend monitoring, variance management, and the identification of cost-efficiency opportunities. Partner with Global IT and Procurement on sourcing, contract renewals, and commercial negotiations. * Governance, Standards & Operational Readiness: Implement global IT policies, security requirements, standards, and operating procedures across the region. Maintain regional documentation, ensure effective IT onboarding through the appropriate delivery teams, and promote the harmonization of approved solutions. * Continuous Improvement & Service Quality: Use service metrics, incident trends, user feedback, and vendor data to reduce recurring issues and improve service quality, efficiency, and user experience. What Success Looks Like * Reliable Regional Operations: Regional service performance is transparent, recurring issues are addressed with the relevant service owners, and agreed corrective actions are tracked to completion. * Strong Vendor and Financial Performance: Vendors are managed against agreed SLAs and KPIs, service gaps are actively addressed, and the regional IT budget is managed effectively. * Successful Retail and Change Delivery: Store lifecycle activities, regional projects, and global rollouts are delivered within agreed scope, timelines, and budgets, with effective operational handover or controlled decommissioning. * Effective Business Partnership: Regional business needs are clearly captured, prioritized, and represented through the global demand process, with stakeholders kept informed on ownership, decisions, and progress. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Average Salary in Paris](https://www.wearedevelopers.com/magazine/283-average-salary-in-paris) - [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france)