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# Senior Application Support Engineer (3rd Level)

- **Company:** EPAM Systems, Inc.
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Agile Methodology, Databases, System Configuration, Software Debugging, Linux, Python (Programming Language), PostgreSQL, Log Analysis, Microsoft SQL Server, Oracle (Applications), Release Management, Scripting, System Availability, Reliability of Systems
- **Published:** July 29, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=27f8f09ef77c00c5

## About the Role

* Proven experience in Level 3 application support
 * Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
 * Familiarity with banking processes including CRM, account opening, and compliance
 * Basic knowledge of Java for issue analysis
 * Solid experience with Linux/Unix systems (file navigation, scripts, log analysis)
 * Experience in Release Management and Product Lifecycle activities
 * Agile methodology experience
 * Strong problem-solving and analytical mindset with structured approach
 * Excellent interpersonal and communication skills; able to interact with business users and IT teams
 * Graduate degree in IT or related field (or equivalent practical experience)
 * Good English skills; German language is a plus
 * Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts

Nice to have

 * Hands-on experience with integration and automation tools for operational efficiency
 * Previous experience in banking domain application environments using CLM solutions
 * Additional scripting knowledge for automation (e.g., Shell, Python)

## Description

This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment., * Deliver Level 3 application support for the CLM system within an agile organization

 * Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
 * Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
 * Use basic Java skills for application-level debugging and configuration review
 * Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
 * Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
 * Support system configuration, standard software parameterization, and related operational activities
 * Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
 * Participate in agile ceremonies and process improvements to enhance system reliability
 * Provide on-call support and occasional weekend availability to handle critical issues


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