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# IT Onsite Technician - Volusia County FL

- **Company:** Intrado
- **Location:** United States
- **Salary:** $55,120.0 - $65,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Oracle (Applications), SQL Databases, Information Technology, Network Server, Cisco
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=050d41b8f2e6ad34

## About the Role

* High school diploma or GED required
 + Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

 * Minimum 2 years of technical customer service experience required
 + Minimum one year installation or software training experience preferred
 + Ability to reimage servers is a plus
 * Minimum 2 years experience with networking, Windows based servers and workstations required
 * Minimum 1 year experience with Oracle and SQL preferred
 * Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
 * Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
 * Basic knowledge of Word and Excel required
 * On-call required and night shift work dependent on customer request/updates

## Description

Intrado is looking to hire a 911 Call Center IT Onsite Technician to join our team. This role will work with a customer in Volusia County installing and maintaining our equipment so candidates must be located in or near Volusia County.

Shift is: (11am -7pm Monday through Friday)

Essential Duties:

 * Responsible for participating in the maintenance of 911 call handling and dispatch systems
 * Travel to customer site for maintenance and troubleshooting of software and hardware
 * Provide onsite training for all assigned products
 * Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
 * Provide remote support to the customers as needed


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