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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** Cash Depot - **Location:** Green Bay, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Analysis, Cloud Computing, Cyber Security, Disaster Recovery, Information Technology Operations, Cloud Services, Backup and Restore, Software Licensing, Enterprise Software Applications, System Availability, Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=206f9d7ce6671a26 ## About the Role This role requires a strong operational leader with technical expertise, outstanding people management skills, and the ability to align IT services with organizational goals and business needs., (Education, Experience, Skills, Abilities) * Bachelor's degree in Information Technology, Computer Science, or a related field required. * Minimum of 7 years of IT operations, infrastructure, or technical support experience. * Minimum of 3 years of leadership experience managing technical teams. * Experience managing enterprise infrastructure, cloud technologies, cybersecurity, compliance programs, and operational service management. * Strong knowledge of IT operations management and service delivery best practices. * Experience leading help desk, infrastructure, and operational support functions. * Knowledge of cybersecurity principles, risk management, and regulatory compliance requirements. * Experience with incident management, problem management, and root cause analysis methodologies. * Strong vendor management and budget administration experience. * Excellent communication, interpersonal, and stakeholder management skills. * Demonstrated leadership, coaching, and team development abilities. * Strong organizational, analytical, and problem-solving skills. * Ability to manage multiple priorities and work effectively in a fast-paced environment. PHYSICAL DEMANDS AND WORK ENVIRONMENT ## Description As the IT Operations Manager, you will be responsible for leading the daily operations of the Technology organization, ensuring the reliability, availability, security, and performance of enterprise infrastructure, end-user support services, and compliance programs. You will provide operational leadership across infrastructure, help desk, cybersecurity, and regulatory compliance functions while driving service excellence, operational efficiency, and continuous improvement., Include the following. Other duties may be assigned. * Lead day-to-day IT operations and service delivery across the organization. * Ensure technology services meet business requirements and established service level expectations. * Develop, implement, and maintain operational policies, procedures, standards, and best practices. * Oversee servers, networks, cloud services, backup systems, and enterprise technology infrastructure. * Ensure system availability, performance, scalability, security, and disaster recovery readiness. * Manage infrastructure upgrades, capacity planning, system lifecycle management, and technology refresh initiatives. * Lead end-user support operations and service desk activities to ensure exceptional customer service. * Monitor help desk performance metrics and implement service improvements to increase efficiency and user satisfaction. * Ensure timely resolution of incidents, service requests, and operational issues. * Oversee PCI, SOC, audit, cybersecurity, and information security programs. * Ensure compliance with regulatory requirements, corporate policies, security standards, and industry best practices. * Coordinate audits, risk assessments, remediation efforts, and compliance initiatives. * Manage relationships with technology vendors, service providers, and third-party partners. * Oversee technology contracts, operational budgets, software licensing, and vendor performance. * Maintain accountability for hardware, software, and technology asset management programs. * Lead major incident response activities and coordinate cross-functional resolution efforts. * Conduct root cause analysis and implement preventative measures to improve operational stability and reduce recurring issues. * Identify automation opportunities and process improvements that enhance service delivery and operational effectiveness. * Drive operational maturity, service management excellence, and continuous improvement initiatives across the IT organization. * Provide regular updates to executive leadership regarding operational performance, service metrics, infrastructure health, compliance status, and strategic initiatives. * Develop and mentor technical teams while fostering a culture of accountability, collaboration, and continuous learning., The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: Sitting, 5-8 hours per shift; talking, hearing and eye/hand/foot coordination, lift up to 10 lbs. up to 2 hours per shift. The following activities are performed, but rarely: standing, walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, and repetitive motions. Does not require strenuous physical effort. Overall work time is spent 95% in the office and 5% outside of the office. Mental Requirements: While performing duties of this job, employee is regularly required to do the following: read, analyze data and reports, evaluate system performance, troubleshoot operational issues, coordinate resources, implement recommendations, direct the activities of others, develop plans, procedures, goals, strategies, and process improvements. The following activities are performed, but rarely: weighing and/or measuring. Work Environment: While performing duties of this job, employee is rarely exposed to extreme cold, extreme heat, temperature changes, wet or humid conditions, noise, vibration, hazards, or atmospheric conditions., * Maintain a highly effective team by developing each employee to their highest potential through coaching, mentorship, and leadership. * Responsible for ensuring that exceptional service is delivered to both internal and external clients through reliable, secure, and efficient technology operations. * Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. * Perform job duties within organizational policies, procedures, service standards, and applicable state and federal laws. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)