> Markdown version of [/jobs/ext/1477869-it-support-specialist-albany-ny](https://www.wearedevelopers.com/jobs/ext/1477869-it-support-specialist-albany-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Albany, NY - **Company:** SGI Global, LLC - **Location:** Albany, NY, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Apple IOS, Microsoft Outlook, System Configuration, Desktop Computing, Networking Hardware, Microsoft Office, Windows Servers, Network Connections, Microsoft PowerPoint, Service Pack, Microsoft SharePoint, Computer Equipment, Information Technology, Laptops, User Administration, User Accounts - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81a059e8e957e1fd ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field. * Minimum of three (3) years of professional experience providing general IT support. * Experience installing, configuring, troubleshooting, and maintaining desktop hardware, software, and peripheral devices. * Working knowledge of Microsoft Windows operating systems. * Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Adobe Acrobat. * Experience supporting printers, scanners, mobile devices, and other office technology. * Working knowledge of Windows Server and Apple iOS is preferred. * Excellent customer service, communication, and problem-solving skills. * Strong organizational skills and attention to detail. * Ability to work independently and as part of a team. * U.S. Citizenship required. * Ability to obtain and maintain a DOJ Public Trust background investigation. ## Description The primary purpose of this position is to provide day-to-day technical support to end users by installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripheral equipment. The IT Support Specialist will assist with desktop support, user account management, equipment deployment, network connectivity, and other IT-related functions to ensure uninterrupted operations for the USAO., * Provide desktop and end-user technical support to USAO personnel in person, by phone, email, and through the help desk ticketing system. * Install, configure, maintain, troubleshoot, and repair desktop computers, laptops, printers, scanners, copiers, telephones, mobile devices, video conferencing equipment, and other IT hardware. * Diagnose and resolve hardware, software, operating system, network, and peripheral device issues. * Install software updates, security patches, and operating system upgrades. * Configure and support user accounts, including password resets and account maintenance. * Assist with setup, configuration, and troubleshooting of network equipment and connectivity issues. * Perform routine maintenance and inventory management of IT assets and equipment. * Support office relocations by installing and configuring computer workstations and related equipment. * Assist with electronic records management and the secure disposal of electronic media. * Provide user orientation and training on hardware, software, and standard office technology. * Identify recurring technical issues and recommend process improvements. * Maintain accurate documentation of work performed and support activities. * Perform other IT support duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)