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# IT Help Desk Support Specialist

- **Company:** GTS Technology Solutions
- **Location:** Austin, TX, United States
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10f5e0ef8405bd44

## About the Role

Work Authorization: Must be authorized to work in the United States without current or future sponsorship.

Background: Must pass a satisfactory standard criminal background check upon hire., * 6+ months of IT troubleshooting experience in a help desk or call center setting

 * 6+ months of customer service experience supporting technical issues
 * High school diploma or equivalent
 * 45+ WPM typing speed
 * Ability to work onsite in Austin, between the hours of 7:00 AM - 7:00 PM CT, Monday-Friday
 * Availability for 4 consecutive weeks of mandatory onsite training
 * CompTIA A+ or ITIL Foundation certification a plus, not required, * Do you have at least 6 months of experience providing IT troubleshooting support in a help desk or call center environment?
 * What is your typing speed in words per minute?

Education:

 * High school or equivalent (Required)

License/Certification:

 * CompTIA A+ (Preferred)
 * ITIL Foundation (Preferred)

## Description

GTS Technology Solutions is hiring an IT Help Desk Support Specialist to join a growing Tier 1 support team for a Texas state agency in Austin. This is a full-time, onsite role with a structured 4-week paid training program to set you up for success.

What You'll Do

 * Answer inbound help desk calls and emails and troubleshoot hardware, software, and network issues
 * Create and track every interaction in the ticketing system, resolving on first contact whenever possible
 * Escalate complex issues to the right team with clear documentation
 * Stay current on known issues and system changes that affect call volume
 * Support and mentor newer team members as you grow in the role


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