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# Change Management Lead

- **Company:** TECH9 SOLUTIONS, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $131,040.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Configuration Management, Control Objectives for Information and Related Technology (COBIT), Monitoring of Systems, Release Management, Data Analytics, Performance Monitor, Enterprise Integration, Servicenow
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6080253f3bc31e5

## About the Role

* 5+ years of experience in IT change management, release management, or ITSM governance (with Bachelor's degree).
 * Demonstrated leadership managing change governance processes in an enterprise or federal environment.
 * Excellent communication and stakeholder-coordination skills, including experience briefing senior leadership.
 * Proficiency in risk identification, mitigation, and escalation for change activities.
 * Working knowledge of automation and analytics capabilities supporting governance (dashboards, workflow automation, reporting).
 * Experience with performance monitoring, reporting, and continuous improvement practices.
 * Ability to obtain a federal Public Trust suitability determination., * Hands-on experience with ServiceNow (Change/CMDB modules), monitoring tools, and configuration repositories.
 * Familiarity with enterprise integration and modernization initiatives; exposure to architectural leadership.
 * Experience with vendor coordination and escalation handling on multi-contractor programs.
 * Prior federal civilian agency experience.
 * Certifications: CCMP, ITIL 4 Foundation or higher, or COBIT., * DMV Metro preferred; hybrid Government site / remote per customer direction, * Must be able to obtain and maintain a federal Public Trust suitability determination; U.S. citizenship or lawful permanent residency required

## Description

The Change Management Lead facilitates enterprise change management governance for a federal agency customer, ensuring service stability, transparency, and stakeholder confidence while driving continuous improvement and positive user-experience outcomes across agency services. The Lead coordinates with cross-functional teams; oversees risk management, reporting, and performance monitoring; and ensures change management activities align with the customer's mission priorities, operational requirements, and approved governance frameworks - leveraging automation and analytics wherever possible., * Own and facilitate the enterprise change management governance process, including Change Advisory Board (CAB) coordination, change calendars, and release oversight.

 * Coordinate change activities across agency leadership, government stakeholders, the prime contractor team, and other contractor teams.
 * Identify, mitigate, and escalate risks associated with change activities; drive service stability, change success rates, and release quality.
 * Oversee reporting, KPI/metric tracking, and performance monitoring for change and configuration management activities.
 * Maintain consistency, compliance, and integration of change processes across enterprise systems and teams.
 * Champion automation and analytics capabilities (e.g., ServiceNow workflows, dashboards) within customer-approved governance frameworks.
 * Lead continuous improvement initiatives and post-implementation reviews; document lessons learned.


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