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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager: Information Technology - **Company:** Pima Community College - **Location:** Tucson, AZ, United States - **Salary:** $84,800.0 - $98,550.0 - **Contract:** Permanent contract - **Skills:** Student Information Systems, Systems Integration, Information Technology, Banner Advertisement - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3bbc3f54b9230c4a ## About the Role * Bachelor's degree in Information Technology or a closely related field of study and * Three to five years of SIS/ERP experience and * One to three years of supervisory experience or * An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Preferred: * Five plus years of related experience * Higher Education experience Knowledge, Skills and Abilities * Knowledge of ERP/SIS Applications, systems integrations, and customer support, Banner specific experience is a plus * Knowledge of project management principles, processes, and techniques * Skill in budget/resource management * Skill in organization, coordination, and management * Skill in people leadership and supervision * Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills * Skill in positive, productive, and flexible customer service * Ability to adapt to a rapidly changing environment * Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results Physical Requirements: Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions. Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information. Vision: Ability to see in the normal visual range with or without correction. Hearing: Ability to hear in the normal audio range with or without correction. ## Description The Information Technology (IT) Manager is responsible for providing leadership for ongoing application support and project participation. This position leads a team of Analysts that 1) keeps our Student Information System (SIS/ERP) applications up and functioning as expected, 2) leads on-going minor enhancements as appropriate, and 3) oversees participation in projects as required. This position will focus on (but is not limited to) supporting our Administrative and Back Office functions - including but not limited to: Finance, Accounts Receivable, Purchasing, Accounts Payable, and Payroll. The work schedule for this position is flexible and may include working evenings and weekends. This job may have On-call rotation duties., * Manages a team of individuals through on-going support activities and support-related projects, updates, upgrades, etc. Guides them with numerous processes and assists them in developing their skill sets * Assists with ensuring maximum system uptime and availability for all SIS/ERP systems and related subsystem * Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems. Performs Root Cause Analysis on outages and major issues * Configures, installs, tests, analyzes, and maintains software and services as required, related to the SIS/ERP systems * Develops and implements standard operating procedures and knowledge base articles * Manages the resource load of the team, including proactively communicating any resource constraints * Participates in and leads Continuous Improvement activities * Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned * Performs all other duties and responsibilities as assigned or directed by the supervisor ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)