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# Quality & Technical Support Leader

- **Company:** Prolec-GE Waukesha,Inc
- **Location:** Goldsboro, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Test Data
- **Published:** July 29, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87870585/1

## About the Role

The ideal candidate will bring strong technical knowledge of electric utility systems and related equipment, including transformers, load tap changers, high-voltage switchgear, low-voltage switchgear, and relay/control systems.

Successful candidates will also have:

 * Strong Microsoft Office and overall computer skills.
 * Ability to analyze and interpret field test data, verify proper test setup and execution, and ensure results accurately reflect equipment condition and performance.
 * Strong communication, organization, influence, and business skills.
 * Ability to build relationships across all levels of the organization.
 * Ability to train, mentor, and guide technicians and team members on new processes and procedures., * Bachelor's degree in Electrical Engineering or a related field with 1-2 years of utility work experience; or
 * Technical institute graduate with 5+ years of technical experience; or
 * 5-7 years of experience in industrial and/or utility power delivery systems with a focus on quality assurance.

Additional industry experience in power generation, transmission, and distribution is highly valuable, along with extensive related industry experience.

## Description

* Provide technical support for Operational Excellence initiatives within the Field Services Division.
 * Support the implementation of standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction.
 * Drive continuous improvement by identifying and reducing waste, including rework, waiting, overprocessing, transportation, and excess inventory in service operations.
 * Lead technical and field support activities during project execution, including specialized problem solving and failure analysis evaluations.
 * Provide updates on project objectives, performance measures, issues, and risks to senior leadership.
 * Translate the Voice of the Customer into measurable service and quality improvements.
 * Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements.
 * Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction.
 * Support project management activities, engineering design requirements, special reports, drawing modifications, technical training, and quotation scope development.


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