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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Technical Support - **Company:** Aerovel Corporation - **Location:** Bingen, WA, United States - **Experience:** Expert - **Salary:** $118,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Databases, Microsoft Office, SAP (Applications), Siebel CRM, Technical Data Management Systems, Gsuite - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4444ee93c070c4ee ## About the Role * Possess a Bachelors' of science degree in software, mechanical, or electrical engineering, or related field * Possess eight (8) + years' experience in Aerospace, UAS, Software or related industry * Ability to perform and present technical and metric oriented data in a clear and concise format. * Evaluating and interpreting contracts, data deliverables, and procedures. * Ability to perform technical data analysis * Must be proficient with basic electrical and complex mechanical skills and have a high level of knowledge on the product to be supported. * Must be able to read and interpret drawings (blueprints) engineering documentation, and FAA Regulations with respect to helicopters. * Global databases, such as: Siebel, SAP, Google Suite and Microsoft Office Travel Required: * 50% Domestic and International Citizenship: * Able to work in the US without a current or future need for visa sponsorship, This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ## Description Are you an engineering leader with a start-up mindset ready to build a department from the ground up? Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform . This high-stakes role features a dual-location listing in either Bingen, Washington, or Grand Prairie, Texas , with a requirement for extensive travel to Bingen during the initial 90 days to learn the team and facility if you are based in Texas., Technical Support & Customer Interface: 45% * Customer Support & Troubleshooting: Communicate with customers via phone, email, or technical databases to resolve requests for help with assigned products. Assist customers with troubleshooting, product information, documentation, repair requests, and technical inquiries. * Operational Interface: Provide dedicated support to Flexrotor customers, operators, service centers, and UAS/uncrewed system operators. Interface with the Engineering regarding product improvements and the development and maintenance procedures. Technical Assistance Team Management: 20% * Lead department activities in alignment with the company's strategic direction and Leadership management needs. * Encourage, mentor, and manage technical support team members (convey instructions, conduct annual performance reviews, etc.). * Establish cross-training and versatility within the team to maintain seamless service continuity. * Gather and analyze the data necessary for implementing corporate strategy. * Establish short-, medium-, and long-term workload planning for the technical support team. Technical Support & Documentation Management: 20% * Lead and manage department projects, ensuring customer deliverables are produced and delivered punctually. * Review and control documentation required for system operation and maintenance. * Track the management of modification requests and applied configurations. * Draft cost estimates for technical support topics. * Coordinate the tracking process for technical events/faults, issue Service Bulletins, and handle customer hotline support. * Draft and review technical event/fault analyses. Maintenance / Repairs Analysis, and Continuous Improvement: 25% * Technical Evaluation: Review customer requests and make recommendations to ensure cost-effective and technically sound actions for both the company and our customers. * Data Analysis & Trend Identification: Assist in the accumulation and analysis of technical data pertaining to UAS service. Identify trends in service problems and develop procedures or instructions to alleviate them. * Technical Publication: Able to manage project for Technical publications and provide guidance to technical writers * Safety Support: Support accident investigation activities (focusing on root cause, component failure, future prevention, and operational safety). * Availability: Respond to urgent customer requests by providing support during off-hours. Marketing/Sales and Company Sponsored Events/Demo: 10% * Event Support: Support marketing activities including product demonstrations, tradeshows, presentations, and seminars. * Technical Presentations: Deliver technical presentations on product improvements at trade shows and industry seminars., * Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily. * Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily * Speaking: able to speak and communicate clearly and concisely in conversations and meetings, deliver information and participate in communications on a daily or as needed basis. Daily * Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily. * Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Occasionally. * Lifting: able to lift documents, tools, drawings, electronic equipment up to 50lbs/22kgs. Occasionally. * Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Occasionally. * Sitting: able to sit for long periods of time in meetings, working on the computer. Daily. * Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Occasionally. * Standing: able to stand for discussions in offices or on the production floor. Daily. * Travel: able to travel independently and at short notice. Occasionally. * Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily. * Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site * Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe)