> Markdown version of [/jobs/ext/147833-it-purchasing-and-operations-coordinator](https://www.wearedevelopers.com/jobs/ext/147833-it-purchasing-and-operations-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Purchasing and Operations Coordinator - **Company:** Continuserve, LLC - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Information Systems, Computer Literacy, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, QuickBooks (Software), SAP (Applications), Information Technology - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb7af4ca9f0f18e1 ## About the Role Do you have experience in Writing skills?, Do you have a Bachelor's degree?, * 2+ years of experience in administrative support or IT purchasing, with exposure to procurement processes and vendor coordination * 2+ years of customer service experience, preferably within the IT services or technology environment * Hands-on experience working with Helpdesk ticketing systems to manage and track service requests * Working knowledge of information technology fundamentals and proficiency in Microsoft Excel * Highly detail-oriented, with strong written and verbal communication skills * Proven ability to manage multiple priorities and handle tasks efficiently in a fast-paced environment * Energetic and collaborative, with strong interpersonal skills and a customer-focused mindset Computer proficiency * Proficiency in Microsoft Office (MS Excel, Powerpoint, MS Word) Preferred: * B.S. in information systems or related field is desired. * Some experience working with SAP, QuickBooks, and other procurement applications Behavioral Competencies * Ability to manage priorities and functions * Excellent communication skills * Excellent interpersonal skills * Strong initiative and ability to manage multiple tasks and projects Physical Demands This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. On a frequent basis, employee must be able to lift up to 40 pounds. ## Description The IT Purchasing and Operations Coordinator will be responsible for coordinating IT purchasing, service delivery, and helpdesk operations to ensure a seamless and high-quality client experience. The position serves as a key liaison between customers, vendors, and internal teams, driving efficient processes, accurate billing, and continuous improvement in service delivery. Business Oversight * Respond to customer requests for purchases of IT hardware or software. * Create and deliver sales quotes and invoices to customers related to purchases. * Coordinate closely with our vendors and partners on quotes and product purchases. * Coordinate IT service delivery with customers and ensure that our clients receive high-quality customer service. * Monitor the helpdesk ticket queue and ensure tickets are assigned to appropriate engineers. * Schedule and assign IT service requests to engineers and follow up on aging tickets. * Coordinate the timely delivery and accuracy of billing reports to customers. * Train staff/engineers on operational procedures, including ticket handling, and time entry. * Revise and refine operational procedures as needed. * Work closely with the Operations management to implement ongoing improvements to our service delivery., * Frequently serves as a representative of ContinuServe to various organizations within the industry and broader community, displaying courtesy, tact, consideration, and discretion in all interactions. * Continually serves as a representative of ContinuServe to the clients, displaying courtesy, tact, consideration, and discretion in all interactions. ## Related Videos - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Is HR dead? The Bold Future of HR Tech](https://www.wearedevelopers.com/videos/1290-is-hr-dead-the-bold-future-of-hr-tech) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)