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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Systems Manager - **Company:** Your World Recruitment Group - **Location:** Lisburn, UK - **Experience:** Experienced - **Salary:** £49,920.0 - **Contract:** Temporary to permanent - **Skills:** Software Applications, Business Software, Business Systems, Digital Technology, Disaster Recovery, Monitoring of Systems, Systems Development Life Cycle, Software Licensing, Enterprise Software Applications, Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.yourworld.com/uk/professions/non-medical-non-clinical/it/digital-systems-manager-jus5 ## About the Role * Applicants must possess one of the following: * Degree (or equivalent professional qualification) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years' experience in a Systems Manager or similar role; OR * Higher National Diploma (HND) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years' experience in a Systems Manager or similar role. Essential Experience * Experience managing, maintaining and upgrading complex IT systems. * Strong troubleshooting and problem-solving skills across enterprise applications and infrastructure. * Experience working with multiple business systems and third-party suppliers. * Experience delivering IT projects and implementing system improvements. * Experience managing IT service requests, incidents and change processes. Skills & Competencies * Excellent planning, organisation and prioritisation skills. * Strong analytical and problem-solving ability. * Excellent written and verbal communication skills. * Ability to explain complex technical concepts to non-technical stakeholders. * High level of accuracy and attention to detail. * Customer-focused approach with excellent stakeholder management skills. * Ability to work independently and collaboratively within a team. * Ability to manage competing priorities and deliver against changing deadlines. Other Requirements Full UK driving licence, or access to suitable transport to fulfil the requirements of the role. ## Description IT Systems Management * Provide specialist technical expertise in the management and support of Line of Business (LOB) systems, including Finance, HR, Stores, Fleet, Operational and other business-critical applications. * Lead the development, implementation and continuous improvement of existing systems and new digital projects to meet business objectives. * Manage day-to-day service requests and incidents using an IT Service Management (ITSM) platform, ensuring Service Level Agreements (SLAs) are achieved. * Work closely with internal stakeholders and third-party suppliers to investigate, troubleshoot and resolve technical issues. * Manage system infrastructure, ensuring compatibility, security, software licensing and IT asset management across all supported platforms. * Participate in supplier meetings, procurement exercises, tenders and contract discussions, providing technical expertise and evaluating proposed solutions. * Communicate technical issues, incidents and system changes effectively to users and key stakeholders. * Assess, recommend and implement improvements to IT applications that enhance operational efficiency and service delivery. * Coordinate system upgrades and change releases, ensuring appropriate change management processes are followed. * Produce and maintain technical documentation, service transition documentation and operational procedures. * Support operational risk management across digital services. * Lead the analysis of business requirements, solution design, implementation, testing, documentation and ongoing support of complex IT systems. * Design and deliver user training for business applications and ensure supporting documentation remains up to date. * Support quality management initiatives and IT service best practice frameworks. * Monitor system performance, capacity and availability, taking proactive action to maintain service reliability. * Act as a senior point of contact during periods of business continuity or disaster recovery where required. * Manage multiple priorities and deliver work effectively within changing deadlines. Business Planning & Strategy * Work collaboratively with senior stakeholders to support the delivery of organisational and digital strategy. * Lead on the development of solutions to complex IT and business systems challenges. * Provide expert advice, forecasting and technical input into organisation-wide transformation programmes. * Support strategic improvements to Line of Business systems and wider digital service delivery. * Contribute to the preparation of business cases, procurement documentation, tenders and supplier evaluations. * Support the development of long-term IT strategies, service plans, budgets and investment planning. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? 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