> Markdown version of [/jobs/ext/1478637-information-technology-support-assistant](https://www.wearedevelopers.com/jobs/ext/1478637-information-technology-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Support Assistant

- **Company:** Xcede
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Dynamic Host Configuration Protocol, Network Troubleshooting, Networking Basics, Azure Active Directory, TCP/IP, Peripherals, Information Technology, Laptops, Servicenow, User Accounts
- **Published:** July 29, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42050290/

## About the Role

This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.
Responsibilities* Provide first and second-line IT support to end users* Troubleshoot Windows, macOS and Microsoft 365 issues* Configure laptops, mobile devices and other end-user hardware* Administer user accounts within Active Directory and Microsoft Entra* Support networking issues including TCP/IP, DNS and DHCP* Maintain printers, meeting room technology and office IT equipment* Ensure incidents and requests are managed through to resolution* Participate in an out-of-hours support rotaSkills & Experience* Previous IT Service Desk or Desktop Support experience* Excellent customer service and communication skills* Strong Windows and macOS support experience* Microsoft 365, Active Directory and Microsoft Entra administration* Hardware support including laptops, printers and peripherals* Understanding of networking fundamentals* Ability to prioritise workload and work independentlyDesirable* ServiceNow experience* French and/or German language skillsWhat's on Offer* £45,000 basic salary*
Annual bonus* Excellent benefits package* Career development within a global entertainment organisation* Exposure to a broad range of enterprise technologies* Full-time office-based during probation, with some hybrid flexibility available thereafter
If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.

## Description

Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)