> Markdown version of [/jobs/ext/1478735-junior-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/1478735-junior-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Technical Support Engineer - **Company:** Zixi - **Location:** London, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Computer Networks, Linux, IP Addressing, Routing, TCP/IP, Wireshark, Datadog, Google Cloud, Grafana, Media Technology, Information Technology, Video Streaming - **Published:** July 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9b60a78ce66277f6 ## About the Role Zixi is seeking a Junior Technical Support Engineer based in the United Kingdom to join our team. This is an entry-level role for someone early in their career who is excited to learn, eager to solve problems, and keen to build a career in technical support and operations within a fast-moving media technology company. You will provide frontline technical support to our clients, broadcasters, content owners, and media service providers, and as you develop, take on a growing set of technical operations responsibilities. You'll be supported and mentored by senior engineers, and you'll gain hands-on experience with live video technology, networking, and cloud infrastructure. No prior professional experience in the field is required; we're looking above all for enthusiasm, curiosity, and a strong work ethic., * A genuine interest in technology, networking, and how live video and media are delivered. * Enthusiasm to learn quickly and the initiative to see problems through to resolution. * Exceptional written and oral communication skills. * A calm, customer-focused attitude and a willingness to ask questions. * Strong interest in teamwork and collaboration with customers, partners, and internal teams to reach common goals. * No specific length of professional experience required - recent graduates and early-career candidates are encouraged to apply. Technical Requirements: * Degree in Engineering, Computer Science, or a related IT field, or equivalent study or hands-on experience. * Basic understanding of networking concepts such as IP addressing and routing. * Any exposure to Linux and/or Windows operating systems. * Interest in video streaming, TCP/IP and UDP, CDNs, or cloud platforms (AWS, Azure, GCP) is a plus. * Familiarity with tools such as Wireshark, Datadog, or Grafana, or an interest in learning them, is a plus. * Personal projects, home labs, or self-study that demonstrate an interest in the field are welcome. ## Description * Client Support: Provide first-response troubleshooting and technical support to inbound client phone and e-mail tickets to ensure fast resolution and adherence to all Support SLAs and procedures. * Relationship management: Build and maintain strong relationships with clients, acting as a point of contact for support matters related to Zixi products and services. * Escalation: Escalate more complex technical issues to senior Technical Operations Engineers and track escalated tickets through to resolution. * Internal communication: Ensure all issues and resolutions are communicated quickly and effectively to internal Zixi stakeholders. * Documentation: Maintain accurate records of client interactions and support activities. * Technical operations: Over time and with mentoring, assist senior engineers with Level 2 support, the upkeep of Zixi managed infrastructure, and incident monitoring as you grow technically. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)