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# DB&T Service Desk Technician

- **Company:** Veolia Environmental Services (UK) plc
- **Location:** Risley, UK
- **Salary:** £27,300.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Chrome OS, Issue Tracking Systems, Local Security Policy, Microsoft Office, Microsoft PowerPoint, Software Engineering, Information Technology, Gsuite, Servicenow, User Accounts
- **Published:** July 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=355598d4d12af698

## About the Role

* Previous experience working in a similar role
 * IT Literate with knowledge of ChromeOS and Googlesuite
 * Knowledge of service now or other call management system (Preferred)
 * Analytical and problem solving skills
 * Adaptive and keen to learn new skills
 * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

## Description

This role will provide expert technical support to our employees throughout the UK and Ireland, with a particular focus on ChromeOS and the Google Workspace suite, alongside traditional Microsoft Windows and Office support. The role holder will possess a strong understanding of both platforms, excellent troubleshooting skills, motivation and a customer-centric approach to problem resolution.

Additionally, there are a high number of Veolia specific and bespoke services / applications that need to be supported. Therefore, the desire and ability to learn quickly as new services come online is a must.

Additional responsibilities include:-

 * Providing expert levels of technical support for ChromeOS devices and Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet, etc.).
 * Provide comprehensive technical support for Microsoft Windows operating systems and Microsoft Office suite applications (Word, Excel, PowerPoint, Outlook, etc.).
 * Troubleshoot, log and resolve complex hardware and software issues across both ChromeOS and Windows environments.
 * Administer and support Google Workspace user accounts, permissions, and security settings.
 * Utilise and maintain ticketing systems (e.g., ServiceNow) to accurately log, track, and resolve incidents and service requests. Ensuring that you manage and set appropriate priority to your own queue.
 * Develop and maintain technical documentation, knowledge base articles, and customer user guides
 * Collaborate with other IT teams to troubleshoot, escalate and resolve complex technical issues.
 * Provide verbal, written and remote support to end-users across various UK & Ireland locations.
 * Participate in IT projects and initiatives as required.
 * Ensure adherence to ITIL (or equivalent) best practices and Veolia UK IT policies and procedures.
 * Ensure adherence to DB&T Local and Global policies and processes


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