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# 1st / 2nd Line Support Engineer

- **Company:** Constant Recruitment Ltd
- **Location:** Ashford, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, TCP/IP, Windows Desktop
- **Published:** July 29, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5818264128

## About the Role

You do not need everything solid fundamentals and the right attitude matter most.

Full driving licence beneficial (not essential at 1st line level)

## Description

You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.

This is an office-based role designed to support learning, knowledge sharing, and technical progression.

Acting as a key point of contact for incoming support tickets

Troubleshooting Microsoft 365 and Windows desktop issues

Managing Active Directory tasks (users, permissions, group policy)

Investigating basic networking issues (DNS, DHCP, TCP/IP)


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