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# eCommerce Operations Specialist

- **Company:** Appearance Technology Group
- **Location:** Santa Clarita, CA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Visualization, Inventory Management Software, Power BI, Shopify, Tableau (Software), Amazon Marketplace
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=977e2bef40d26056

## About the Role

Do you have experience in Shopify?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, Supply Chain, Marketing, or related field (or equivalent experience)

 * 2-5 years of experience in e-commerce operations, fulfillment, or logistics
 * Hands-on experience with Amazon Seller Central and Shopify platforms
 * Strong analytical skills with proficiency in Excel or similar tools
 * Excellent organizational and project management abilities
 * Effective communication and cross-functional collaboration skills

Preferred Skills:

 * Experience with inventory management systems or ERP tools
 * Familiarity with digital marketing and e-commerce optimization strategies
 * Knowledge of shipping carriers, fulfillment processes, and logistics coordination
 * Experience with data visualization tools (e.g., Tableau, Power BI)

## Description

The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment., Order Fulfillment & Logistics

 * Manage and process orders through Amazon Seller Central and Shopify
 * Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
 * Track shipments, resolve delays, and support logistics planning to meet delivery targets
 * Maintain inventory accuracy across platforms and flag restocking needs

Platform Management

 * Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
 * Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
 * Monitor account health, performance metrics, and resolve platform-related issues

Production & Inventory Planning

 * Collaborate with production teams to forecast demand and align manufacturing schedules
 * Plan inventory levels to prevent stockouts or overproduction
 * Communicate timelines and priorities across teams to support sales goals

Data Analysis & Reporting

 * Analyze sales, inventory, and fulfillment data to identify trends and opportunities
 * Generate regular performance reports and provide actionable insights
 * Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction

Customer Experience & Support

 * Manage customer service with escalations related to orders, shipping, and product inquiries
 * Ensure timely resolution of customer issues across all sales channels
 * Continuously improve the customer journey through feedback and data insights


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