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# IT Support Technician I

- **Company:** Allied Llc
- **Location:** McGregor, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, VoIP, Microsoft Outlook, Ethernet, Issue Tracking Systems, Networking Basics, Azure Active Directory, Software Engineering, Wi-Fi Technology, Peripherals, Information Technology
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8cd2ecc40274e11e

## About the Role

Do you have experience in macOS?, Do you have a Associate's degree?, * 1-3 years of experience in a technical support or helpdesk role.

 * Associate degree in IT, Computer Science, or equivalent work experience.
 * CompTIA A+ or Google IT Support Professional Certificate preferred.
 * Strong hands-on experience troubleshooting Windows 10/11 and macOS environments.
 * Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and basic Active Directory tasks (password resets, group additions).
 * Ability to disassemble/assemble workstations and troubleshoot basic networking (Wi-Fi connectivity, Ethernet cabling).
 * Exceptional interpersonal skills with the ability to explain technical concepts to non-technical staff.

## Description

Allied Steel Buildings, Inc. is seeking a proactive and customer-centric IT Support Technician I to join our team. As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment. The ideal candidate is a natural problem-solver who enjoys helping others and has a solid foundation in modern IT troubleshooting., * Act as the primary point of contact for internal support requests via helpdesk, email, and phone.

 * Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals.
 * Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user.
 * Execute employee onboarding and offboarding tasks, including account creation and hardware provisioning.
 * Assist in managing user permissions within Active Directory and Microsoft Entra ID.
 * Provide basic "how-to" training for employees on internal IT tools and security best practices.
 * Perform initial setup, imaging, and deployment of laptops, desktops, and mobile devices.
 * Assist in routine maintenance of office equipment, such as printers, VoIP phones, and conference room AV.
 * Maintain an accurate inventory of IT assets and software licenses.
 * Log all support activities accurately within the ticketing system.
 * Contribute to the internal knowledge base by creating simple "Quick Start" guides for common user issues.


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