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# 3rd Level Support Spezialisten mit fundierter Erfahrung

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology, Operational Systems
- **Published:** July 29, 2026
- **Apply:** https://www.adzuna.de/details/5818404976

## About the Role

* Abgeschlossenes Studium oder Ausbildung im Bereich IT oder eine vergleichbare Qualifikation

Mehrjährige Berufserfahrung im 3rd Level Support
Fundierte Kenntnisse in Netzwerken, Betriebssystemen, Datenbanken und IT-Infrastruktur
Erfahrung in der Fehleranalyse und -behebung in komplexen IT-Systemen
Ausgeprägte Problemlösungskompetenz und Belastbarkeit
Kundenorientiertes Arbeiten und ein starkes Servicebewusstsein

## Description

* Zusammenarbeit mit Entwicklern und anderen Abteilungen zur Entwicklung technischer Lösungen

Implementierung von Übergangslösungen, um den Betrieb aufrechtzuerhalten
Erstellung und Pflege von technischen Dokumentationen
Analyse und Behebung von technischen Problemen, die vom 1st und 2nd Level Support nicht gelöst werden konnten


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