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# 1st Level Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Berlin, Germany (Remote available)
- **Salary:** €30,000.0 - €34,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.xing.com/jobs/berlin-1st-level-supporter-156689508

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder äquivalente Qualifikation
 * Vorzugsweise erste praktische Erfahrung im Bereich des IT-Service-Desks
 * Von Vorteil sind umfassende Kenntnisse in den Bereichen PC-Hardware, Netzwerktechnologien, Active Directory und Softwarebereitstellung
 * Sehr gute Deutschkenntnisse in Wort und Schrift

## Description

* Full-timeEmployment type: Full-time
 * €30,000 - €34,000 (employer salary)
 * Hybrid
 * Be an early applicant, * Entgegennahme, Bearbeitung und Behebung von Störungsmeldungen
 * Kategorisierung und Priorisierung eingehender Anfragen
 * Weiterleitung komplexer Anfragen an spezialisierte Fachabteilungen
 * Dokumentation der durchgeführten Tätigkeiten im Ticketsystem oder in der Wissensdatenbank
 * Einhaltung von Service Level Agreements (SLAs)


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