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# Head of Digital Experience

- **Company:** 3Search
- **Location:** Watford, UK
- **Experience:** Expert
- **Salary:** £70,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Search Technologies, Working Model 2D
- **Published:** July 29, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb00b17ee2e98fcc9a7183a041c84b592b/eaa

## About the Role

Strong expertise across website, CRM and customer journey optimisation

 - Experience leveraging AI and data to drive personalisation and growth
 - Deep understanding of SEO, local search and emerging AI search behaviours
 - Commercial mindset with the ability to translate strategy into measurable outcomes
Why You'll Love It

 - Shape a large-scale digital transformation with full ownership
 - Work at the forefront of AI, personalisation and customer experience
 - Influence senior stakeholders and strategic direction

## Description

We are working with a leading, purpose-driven consumer organisation undergoing a major digital transformation to redefine how customers engage across every touchpoint. With strong investment in technology, data and experience design, this is a rare opportunity to shape a truly end-to-end digital ecosystem in a multi-site, consumer-facing environment. You'll play a pivotal role in building seamless, personalised journeys that drive measurable growth while delivering meaningful impact to customers' everyday lives.
The Head of Digital Experience will lead the strategy, design and optimisation of the full digital customer journey, ensuring every interaction is intuitive, connected and commercially effective.
Role Highlights

 - Own and evolve the end-to-end digital customer journey across all touchpoints
 - Lead website, UX, CRO and platform optimisation to drive conversion
 - Define and deliver CRM and lifecycle strategies aligned to key customer moments
 - Drive SEO, local search and AI-driven discoverability strategies
 - Build and embed experimentation frameworks to continuously improve performance


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