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# Implementation Manager

- **Company:** Uptick
- **Location:** London, UK
- **Salary:** £40,927.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, System Configuration, Data Migration
- **Published:** July 29, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5819235594

## About the Role

* Experience in SaaS implementation or onboarding, ideally in a startup or scaleup.
 * Strong data skills and confidence in Excel and Google Sheets.
 * A solutions consulting mindset, technically precise and technologically adept.
 * The ability to prioritise, track, and report on the status of your implementations.
 * Curiosity and the drive to become an Uptick product expert, plus agility, resilience, and attention to detail.

## Description

* Data migration. Support customers with the collation, extraction, cleansing, and import of their data into Uptick using Excel and Google Sheets.
 * System configuration. Configure customer workspaces to suit their internal workflows and industry requirements.
 * Product training. Train the customer's team to use Uptick in their daily roles, driving strong adoption across our core modules in the critical phase after go live.
 * Project management. Deliver implementation projects on time, keeping momentum so customers have the best chance of adopting Uptick successfully.
 * Data and systems. Keep our internal systems up to date with key project dates, notes, and information for reporting and continuity.
 * Relationship management. Build strong relationships with customers and lead them through the uncertainty of a new system with confidence.

 - What success looks like
 * You take around two to three customers live each month.
 * You onboard roughly A$70,000 to A$100,000 of ARR each month.
 * You keep median time in onboarding to 80 to 90 days.
 * Your live customers reach an average health score above 60 within a week of go live.


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