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# Cleared Desktop Support in Andover, MA

- **Company:** Virtual, Inc.
- **Location:** Andover, MA, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** IMac, Bomgar, Break Fix, Servicenow
- **Published:** July 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9005842/cleared-desktop-support-in-andover-ma

## About the Role

* Minimum 5 years of working experience in Desktop Support
 * Knowledge of PC Imaging
 * Experience with change management and incident management
 * Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

 * Certified Dell Technician
 * Expertise in Inventory Control

Requirements

 * Must be within driving distance of Andover, MA and willing to work onsite
 * Must possess an active U.S. Government Secret Security Clearance or above
 * Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
 * Must be able to lift up to 40 lbs
 * Must be able to stand or walk for extended periods of time
 * Must be able to walk up and down stairs or ramps
 * Must be able to kneel and work under desks or in confined spaces
 * This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

 * You are an excellent communicator in writing and speaking.
 * You have the ability to work independently but also value teamwork.
 * Your problem-solving skills are excellent.
 * You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
 * You seek a community of virtue-centered co-workers and clients.

## Description

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

 * Provide Workstation Software Break Fix support
 * IMAC - PC Install, Moves, Adds and Changes
 * Image Loads
 * Asset Recovery
 * Asset tagging
 * Printer Support
 * Client Center (Tech Bar) Support
 * IT Service Management Updates
 * Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned


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