> Markdown version of [/jobs/ext/1481188-it-service-manager-itsm-lead-w-secret-clearance](https://www.wearedevelopers.com/jobs/ext/1481188-it-service-manager-itsm-lead-w-secret-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Manager (ITSM) Lead w/Secret Clearance - **Company:** TekSynap Corporation - **Location:** Arlington, VA, United States - **Experience:** Expert - **Salary:** $145,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Cyber Security, Information Systems, Information Technology Operations, Knowledge Management, Software Engineering, SC Clearance, Information Technology, Servicenow - **Published:** July 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9062918/it-service-manager-itsm-lead-wsecret-clearance ## About the Role * Eight (8+) years in IT service management and enterprise service delivery * Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools. * ITIL process experience. * Knowledge of service desk metrics. * Knowledge management, self-service portals, workflow automation, and service reporting. * Ability to translate customer needs into ITSM improvements. Certifications * 8140 Aligned IT Operations role. + BA/BS in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering. OR at least one of these * Security X/ CASP+ * DAWIA PM Practitioner * GSEC * Security + preferred, * Bachelors of Arts/Bachelor's of Science, in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. ## Description * Lead incident, request, problem, change, knowledge, service catalog, and reporting processes. * Support ITSM administration and process configuration. * Improve self-service and Tier 0 capabilities. * Coordinate service desk workflows. * Develop performance dashboards. * Support software catalog integration with ITAM and license management. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions . * Location:Arlington, VA * Type of environment: Office * Noise level: Low * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: less than 10% ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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