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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Gemaire - **Location:** Deerfield Beach, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Apple Mac Systems, Software Applications, System Configuration, Desktop Computing, Network Monitoring, System Software, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Computer Networking Systems, Tablet Computers, Software Troubleshooting, Information Technology, Laptops - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=faaf7281d3d45a6f ## About the Role * Proficient in configuring Windows 11, iOS, and MacOS * Working knowledge of Microsoft Office suite products and antivirus/spam software. * Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment. * Excellent written and verbal communication skills. * Strong analytical and problem-solving skills. * Effective organizational and time management skills. * Flexibility to work evening and weekend hours, with on-call availability. * Ability to lift up to 30 pounds. Preferred Qualifications * CompTIA A+ certification * Bilingual (English/Spanish) is a plus. Education/Experience Requirements Preferred 2 Year / associate degree Degree in Computer Science, MIS, or a related field preferred. Language Requirements Preferred English and Spanish Work Environment Details: Office Setting. Work Schedule: Hybrid Schedule, working 3 days minimum at the office/branch a week. Physical Demands Demand Frequency Sedentary - Lifting 0-10 pounds - Occasional Light Lifting - 10-20 pounds - Occasional Moderate Lifting - 20 to 50 pounds - Occasional Heavy Lifting - 50 to 100 pounds - Never, Serve as the first point of contact for technical assistance, delivering a customer-friendly experience to both internal corporate staff and field/in-house customers. The Help Desk Technician provides first-line support by installing, configuring, and troubleshooting operating systems, software applications, desktop, and laptop hardware. This role supports everyday business operations by identifying and resolving end-user issues quickly, ensuring systems remain available and minimizing downtime. The ideal candidate demonstrates strong problem-solving skills, clear and professional communication, and the ability to build positive working relationships while providing technical guidance. A strong working knowledge of desktop and laptop components, application functionality, and network/connectivity fundamentals is essential to effectively diagnose issues and escalate complex problems when necessary. ## Description * Answer incoming customer calls and manage trouble tickets. * Troubleshoot software and hardware issues both in person and via phone. * Escalate support calls to the supervisor when necessary. * Install and configure applications and operating system software and upgrades. * Train end users in the effective use of equipment and software. * Monitor network and system health to ensure optimal performance. * Fully track and document all calls and requests. * Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout. * Track all action items and referrals through to resolution. * Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders. * Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business. * Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems. * Maintain flexibility and adaptability to meet the evolving needs of the organization. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. ## Related Videos - [You’re a great coder? 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