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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead - End User Computing - **Company:** DriveTime Sales and Finance Company, LLC - **Location:** Tempe, AZ, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Identity and Access Management, Inventory Management Software, Virtual Private Networks (VPN), Networking Cables, Network Connections, Remote Access Technology, Remote Service Software, User Environment Management, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Deployment Automation - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=06435ba753b09fdd ## About the Role * A hands-on leader who enjoys solving technical challenges while helping others grow and succeed. * A strong communicator who can build trust with employees, vendors, and business partners at all levels. * Someone who takes ownership, follows through on commitments, and ensures issues are resolved effectively. * A customer-focused professional who delivers a positive support experience while managing competing priorities. * A collaborative team player who can partner across departments to achieve shared goals. * An organized and detail-oriented individual capable of balancing tactical support needs with larger operational initiatives. * A proactive problem solver who continuously looks for opportunities to improve processes, documentation, and service delivery. * Someone comfortable working in a fast-paced environment where adaptability and responsiveness are critical., * 3+ years of experience in IT support, desktop support, help desk, endpoint support, or a related technical support role. * Previous experience serving as a Team Lead, Senior Technician, mentor, or informal technical leader preferred. * High school diploma or GED required; additional technical education, certifications, or coursework preferred. * Strong troubleshooting experience supporting Windows, macOS, Microsoft 365, hardware, printers, peripherals, VPN connectivity, user access, and business applications. * Experience managing ticket queues, prioritizing work, and maintaining service-level expectations. * Ability to work onsite and support the technology needs of multiple corporate locations. * Ability to lift, move, and deploy IT equipment as needed. * Strong organizational, customer service, communication, and problem-solving skills., * Experience with Microsoft Intune, Autopilot, endpoint imaging, device lifecycle management, inventory tracking, and remote support tools. * Familiarity with Active Directory, Entra ID, Exchange Online, MFA, VPN technologies, and identity/access management troubleshooting. * Experience supporting conference room technology, AV systems, cameras, access control systems, and structured cabling initiatives. * Experience coordinating technology vendors, managing onsite technology projects, and partnering with Facilities or Procurement teams. * A+, Apple, Microsoft, or other industry-recognized technical certifications. ## Description In short, you will lead daily End User Computing support operations for DriveTime's corporate locations in Tempe and Mesa, serving as both a hands-on technical resource and a leader for the IT Support team. You will help ensure employees receive reliable, professional, and timely IT support while driving continuous improvement across support processes, vendor coordination, technology deployments, and end-user experiences. This role is ideal for someone who enjoys balancing technical troubleshooting, team development, operational excellence, and customer service while leading by example. In long, as the Team Lead, End User Computing, you will be responsible for: * Leading daily End User Computing support activities, including ticket triage, workload prioritization, escalation management, and onsite support coverage. * Coaching and mentoring IT Support team members on troubleshooting techniques, customer communication, ticket documentation, and professional development. * Serving as a technical escalation point for complex issues involving hardware, software, Microsoft 365, endpoint devices, network connectivity, conference room technology, AV systems, and user access. * Supporting new hire onboarding, employee transfers, device refresh initiatives, and deployment readiness through equipment setup, imaging, inventory management, and coordination efforts. * Acting as the primary IT point of contact for assigned corporate locations, ensuring technology needs are addressed efficiently and effectively. * Coordinating with vendors, Facilities, Procurement, Security, Infrastructure, IAM, and other IT teams to support business operations and technology initiatives. * Managing vendor relationships for onsite technology services, ensuring deliverables meet quality standards and are completed with minimal business disruption. * Overseeing vendor-supported activities such as conference room technology upgrades, hardware deployments, network cabling, access control systems, and location-based technology projects. * Creating and maintaining standard operating procedures, knowledge articles, checklists, and support documentation to improve service consistency and team efficiency. * Participating in IT projects involving endpoint management, hardware lifecycle planning, AV technology, access control systems, and corporate support operations. * Identifying recurring issues and implementing process improvements, documentation updates, or training opportunities to increase operational effectiveness. * Ensuring tickets are documented, prioritized, resolved, or escalated appropriately while maintaining strong communication and accountability throughout the support lifecycle. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should Tech Managers Be Developers First? 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