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# Information Technology Help Desk Level 1

- **Company:** Crescent Paper Tube Company
- **Location:** Janesville, WI, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer-Aided Design, Computerized Maintenance Management Systems, Software Documentation, Cyber Security, PC Tools, Information Technology Operations, Networking Hardware, Network Architecture, Software Maintenance, Phishing, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=13192bf809f0a881

## About the Role

* Team Player: Works well in a group as well as independently
 * Can lead a team successfully through teamwork and team building
 * Follow directions well o Willing to ask questions
 * Leads by example
 * Willing to give and receive criticism as needed to better the team
 * Associate's degree in information technology, Computer Science, or related field (or equivalent experience).
 * Math, reading, writing, and communication skills
 * Reliable, punctual, positive, and team-oriented
 * Advanced computer skills
 * Willingness to learn and advance beyond current position

Physical Demands/ Working Environment

 * Exposure to loud noise (hearing protection required)
 * Seasonal temperature changes

## Description

The IT Help Desk Level 1 (entry) supports day-to-day information technology operations within a manufacturing environment. This role assists with help desk requests, technical support, hardware and software maintenance, cybersecurity practices, and system documentation while gaining hands-on experience supporting both office and shop-floor technologies., * Provide technical support to end users by troubleshooting computers, printers, scanners, mobile devices, and shop-floor terminals

 * Assist with setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
 * Support manufacturing and engineering software systems (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
 * Maintain and update IT asset inventory, including tracking, tagging, auditing, and lifecycle documentation
 * Support network infrastructure by assisting with cabling, port labeling, and installing network equipment under supervision
 * Deploy software, operating systems, and updates; assist with imaging machines for new or replacement users
 * Assist with cybersecurity practices such as MFA enrollment, password resets, endpoint protection, and phishing awareness
 * Help document IT processes by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
 * Participate in continuous improvement projects, including upgrades, automation efforts, testing, and data collection
 * Assist with data reporting and analytics by gathering metrics and preparing reports using tools like Excel
 * Other duties as assigned


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