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# Technical Support Specialist

- **Company:** THE PHOENIX
- **Location:** Southfield, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Information Systems, Internet Information Services (IIS), Microsoft Office, Microsoft SQL Server, Microsoft WebMatrix, Windows Servers, Software Tools
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1028215b17f019db

## About the Role

Do you have experience in iOS support?, Do you have a Bachelor's degree?, * BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience

 * Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
 * Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

 * Microsoft SQL Server experience
 * Microsoft Web Server (IIS)
 * Experience with quality assurance practices and methodologies

## Description

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude., * Deliver professional and top-quality customer service to all customers while performing within departmental targets

 * Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
 * Document all customer interactions consistently, thoroughly and free of grammatical errors
 * Communicate issues clearly and effectively to both customers and internal departments


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