> Markdown version of [/jobs/ext/1482191-technical-support-diagnostic-specialist](https://www.wearedevelopers.com/jobs/ext/1482191-technical-support-diagnostic-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Diagnostic Specialist - **Company:** TecAlliance GmbH - **Location:** Würzburg, Germany (Remote available) - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Diagnostic Tools - **Published:** July 29, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=c6d9d11666bcba5d ## About the Role You combine technical diagnostic expertise with professional knowledge transfer. Your goal is not only to support workshops with current challenges but also to enable them to carry out diagnostics efficiently and independently in the long term., * Completed training as an Automotive Mechatronics Technician, Diagnostic Technician, Service Technician, or Master Automotive Technician (m/f/d) * Several years of experience in vehicle diagnostics and troubleshooting of complex vehicle systems * Experience with various vehicle brands and powertrain concepts (internal combustion, hybrid, and electric vehicles) * Excellent understanding of modern vehicle technology (e.g., CAN/LIN systems, ECU networking, ADAS, e-mobility) * Confident use of common diagnostic tools (OEM and/or aftermarket systems) * Experience with different vehicle brands and propulsion technologies * Strong customer and service orientation, with an analytical and solution-focused approach to work * Fluent German skills and good English skills (minimum B2 level) ## Description Bring your know-how and become part of our team, where every colleague has an automotive background, whether as a mechanic, automotive mechatronics technician, or in another specialized area with various vehicle manufacturers. The role is diverse, and beyond your core responsibilities, you will have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work. This is a full-time position with a workload of 40 hours per week., * Provide technical support to workshops via phone, email, and ticketing system * Advise on diagnostic and repair issues for passenger cars and commercial vehicles from various manufacturers * Independently analyze and resolve technical problems * Document inquiries and solutions within the ticketing system * Work closely with internal specialist departments and share technical knowledge * Conduct and help design practical internal technical training courses and workshops * Continuously expand your knowledge of new vehicle technologies and diagnostic systems, Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany. Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal. Set-up: notebook, headset and mouse will be provided, other equipment upon request/need. Vacation: 30 days a year. * ️ Balance job & life: Flexible working hours: you decide where and when you work. Culture: ️ Kununu Top Company 2023: we're proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate. We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team. ️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events. Come as you are - do you prefer T-shirts over a shirt? Great. Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues - we're curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)