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# Technicien support - CDI H/F

- **Company:** Collective
- **Location:** Issy-les-Moulineaux, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Azure Active Directory, Microsoft SharePoint
- **Published:** May 14, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=0a722c201d85ec67

## About the Role

* Minimum 3 ans en support informatique (hors alternance).
 * Technique : Maîtrise de Windows 11, Microsoft 365, Active Directory / Azure AD.
 * Certification : ITIL Foundation (obligatoire).
 * Savoir-être : Vous êtes reconnu(e) pour votre rigueur, votre communication professionnelle et votre respect scrupuleux des procédures. Votre sens du service et votre discrétion sont vos meilleurs atouts.

## Description

Rattaché(e) à l'équipe support, vos missions principales s'articulent autour de quatre axes :

 * Support Utilisateurs :
 + Prise en charge des incidents et demandes via l'outil GLPI.
 + Diagnostic, qualification et résolution des incidents de niveau 1 et 2.
 + Assistance aux utilisateurs sur site et à distance.

 * Gestion du Poste de Travail :
 + Installation, configuration et maintenance des postes (Windows 11).
 + Gestion de la flotte mobile et des périphériques (imprimantes, écrans, accessoires).
 + Support sur l'environnement Microsoft 365 (Teams, SharePoint, OneDrive).

 * Opérations & Documentation :
 + Suivi rigoureux des tickets et application des procédures internes.
 + Participation aux projets de déploiement ou renouvellement de matériel.
 + Mise à jour de la documentation technique et des bases de connaissances.

 * Sécurité & Conformité :
 + Respect strict de la politique de sécurité du SI.
 + Application des bonnes pratiques RGPD.


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