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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist (SalesForce) - **Company:** Motion Recruitment Partners LLC. - **Location:** Boston, MA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Agile Methodology, JIRA, Business Software, Microsoft Outlook, Cloud Computing, Data Validation, DevOps, Issue Tracking Systems, Copado, Salesforce.Com, Microsoft SharePoint, Enterprise Software Applications, Cloud Platform System, Microsoft Onedrive, Tools for Reporting, 3-tier Architectures, User Administration, User Accounts - **Published:** July 29, 2026 - **Apply:** https://www.dice.com/job-detail/5997c576-936e-402b-b465-b6e4d0e7955c ## About the Role * 2-4 years of experience in a Help Desk, Technical Support, Application Support, or IT Support role. * Experience supporting enterprise applications, preferably Salesforce or similar cloud-based platforms. * Strong troubleshooting and problem-solving skills with a customer-first mindset. * Experience creating, modifying, and managing user accounts and permissions. * Experience supporting users through phone, Microsoft Teams, email, and ticketing systems. * Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. * Experience documenting support procedures, resolutions, and knowledge base articles. * Proficiency with Microsoft 365, including Outlook, Teams, SharePoint Online, OneDrive, and Excel. * Ability to prioritize multiple support requests while maintaining excellent customer service. Desired Skills & Experience * Salesforce Administrator experience or Salesforce Administrator Certification. * Experience supporting Licensing, Permitting, Inspection (LPI), CRM, or other enterprise business applications. * Familiarity with Agile development environments and User Acceptance Testing (UAT). * Experience with Jira, Copado, or similar project management and DevOps tools. * Experience creating reports and dashboards within Salesforce or other reporting platforms. * Knowledge of data quality best practices, including account management, duplicate resolution, and data validation. * Experience supporting both internal employees and external/public-facing users. * Experience participating in large enterprise cloud implementation or modernization projects. ## Description * Provide Tier 1 technical support for Salesforce and other enterprise business applications. * Troubleshoot user issues received through phone, email, Microsoft Teams, and internal ticketing systems. * Create, modify, deactivate, and maintain user accounts, permissions, and security access. * Support internal staff and external users accessing online customer portals. * Escalate complex technical issues to Tier 2, Tier 3, or external vendors when appropriate. * Perform application administration and assist with ongoing system maintenance activities. * Generate ad hoc reports and assist business users with reporting needs. * Participate in User Acceptance Testing (UAT) during application releases and system upgrades. * Conduct data quality reviews, account merges, duplicate resolution, and validation activities. * Create user documentation, quick reference guides, and training materials. * Document recurring issues, support processes, and recommend improvements to enhance the user experience. * Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ongoing application enhancements. Tech Breakdown * 40% Tier 1 Help Desk & End User Support * 25% Salesforce Administration & Application Support * 15% User Account & Security Administration * 10% Reporting & Data Quality * 10% Documentation, Testing & Process Improvement Daily Responsibilities * 50% End User Support & Troubleshooting * 20% Salesforce Administration * 15% Cross-Functional Collaboration * 15% Documentation, Reporting & User Training The Offer This contract opportunity offers the chance to support a large-scale Salesforce modernization initiative while working with modern cloud technologies and enterprise applications in a collaborative environment. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)