> Markdown version of [/jobs/ext/1483425-senior-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1483425-senior-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Unifi Inc - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Azure Active Directory, Software Deployment, TCP/IP, Office365, Software Troubleshooting, Microsoft InTune, Servicenow - **Published:** July 29, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17738448?backUrl=%2Fcareer%2F17738448%2FSenior-It-Support-Engineer-Georgia-Atlanta ## About the Role * Must be able to pass a pre-employment drug screen and background check * 2-5 years of experience in Help Desk, IT Support, or End User Support * Experience supporting Windows 10/11 environments * Familiarity with Microsoft 365, Azure Active Directory (Entra ID), and Microsoft Intune * Experience using ServiceNow or similar ticketing systems * Working knowledge of TCP/IP, DNS, VPN, and basic network troubleshooting * Strong troubleshooting and problem-solving skills * Excellent communication and customer service skills * Ability to manage multiple priorities in a fast-paced environ Preferred Qualifications * Experience with SCCM/MECM * Microsoft certifications such as Azure Fundamentals or Modern Desktop Administrator * Experience supporting multi-site or distributed workforce environments Physical Requirements / Work Environment: * Ability to sit, stand, and work at a computer for extended periods * Ability to lift and move IT equipment up to 25 pounds as needed * Occasional travel to local sites may be required ## Description We are seeking a Senior IT Support Engineer to provide end-user technical support across our corporate and field operations teams. This role serves as a key point of contact for IT-related issues, ensuring timely resolution of support requests involving devices, applications, system access, and general troubleshooting., The ideal candidate will have hands-on experience supporting Windows environments, Microsoft 365 applications, and endpoint management tools while delivering excellent customer service to both office and frontline employees., * Serve as the primary point of contact for day-to-day IT support requests * Troubleshoot hardware, software, printer, mobile device, and application-related issues * Provide remote and onsite support for employees as needed * Manage support tickets from intake through resolution within the ticketing system * Prioritize requests based on business impact and service level expectations * Document troubleshooting steps, resolutions, and escalations accurately * Support setup, imaging, configuration, and deployment of laptops and mobile devices * Assist with routine software installations, updates, and system patching * Support Microsoft 365 applications including Outlook, Teams, and OneDrive * Assist with password resets, account access, and MFA troubleshooting * Support user account administration within Azure Active Directory (EntraID) * Assist with device management and policy support through Microsoft Intune * Escalate advanced technical issues to senior IT resources or vendors when appropriate * Maintain knowledge base documentation and standard operating procedures * Identify recurring issues and recommend process improvements ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)