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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** Xobee Networks, Inc. - **Location:** Manteca, CA, United States - **Experience:** Starter - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Network Troubleshooting, Windows Servers, Azure Active Directory, TCP/IP, Backup and Restore, Data Logging, Veeam, Cisco, Vmware - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=efb4dbe73df10da7 ## About the Role Minimum of 12 months experience administering/supporting the following: * Small business LAN troubleshooting * Microsoft365/Azure Active Directory * Microsoft Windows Server 2012 and above * Help desk or relevant customer service skills * Experience with PSA and RMM tools * Fundamental understanding of DNS, DHCP, and TCP/IP * Knowledge of backup technologies * Knowledge of security practices and policies Preferred Skills and Experience: * Strong MSP or similar work experience * Associate or Bachelor's degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education * Any Microsoft, Cisco, Security+ or other certifications is a plus * Sophos software and hardware * ITGlue * Experience with ConnectWise Automate/Control is a plus * Veeam Backup and Replication * VMware * RDS environments * Cisco/DUO PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities. * Possess the mobility to work in a standard office setting which will require regular sitting, standing, kneeling, squatting, walking and reaching. * Ability to use your hands, fingers, arms, and legs to use standard office equipment and various technical equipment. * Ability to lift up to 25 pounds. * Ability to speak clearly and articulately in person and over the phone, and be able to read materials either printed or on a computer screen of various sizes and fonts. * Possess a valid driver's license and have the ability to drive your own vehicle. * Must have the physical, emotional, and mental ability to manage stress and maintain attention to detail and accuracy despite interruptions. ## Description The Help Desk Technician I is responsible for providing exceptional customer service and technical support to Xobee's clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier I acts as the first primary support representative in logging and responding to customer service requests, as well as manages calls and tickets delegated by dispatch. The Help Desk Technician I is highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team. This position requires work during normal business hours (M-F 8am-5pm), however, operational needs may require additional time outside normal business hours., The following is a list of essential job functions and responsibilities for the Help Desk Technician I. Other duties and responsibilities may be added as needed, or modified from time to time. * Diagnose and resolve support tickets that come in via phone, email or chat. * Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents. * Collaborate with internal team members regarding resolutions to various client issues. * Utilize experience and knowledge to assess issues and provide solutions. * Take ownership of tickets and client interactions. * Assist with responding to alerts and tickets from various monitoring systems. * Document resolutions and update procedures that may be outdated. * Report critical incidents or problems that become too complex for self-resolution. * Escalate issues to Tier II when necessary. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)