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# Technical Support Representative - Columbus Indiana

- **Company:** Isofusion, Inc.
- **Location:** Columbus, IN, United States (Remote available)
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Wireless Broadband, Domain Name System (DNS), TCP/IP, Wide Area Networks, Mobile Os
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d605a2e6d92d6900

## About the Role

We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment. Responsibilities include but are not limited to, * High school or equivalent (Preferred)

Experience:

 * iOS: 1 year (Preferred)
 * Windows: 1 year (Preferred)

Language:

 * Spanish (Preferred)
 * Korean (Preferred), * Ability to handle and prioritize multiple contacts and tasks
 * Understanding of Windows, OS X, and mobile operating systems.
 * Solid understanding of Dialup, Email, Broadband connectivity and VoIP services
 * Basic understanding of Fiber Optics, to help support and troubleshoot connectivity.
 * Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts
 * Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication
 * Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.) Students are welcome. We are a West Coast-based company. This position may be performed from another U.S. time zone; however, employees are expected to be available during our core business hours and may be required to attend meetings scheduled as late as 3:00 or 4:00 p.m. Pacific Time.

## Description

* Own support issues full-cycle from start to finish
 * Answering initial and follow-up customer calls who have service and technical support issues
 * Phone call and service ticket queue awareness and ownership
 * Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions
 * Ability to troubleshoot connectivity and service issues with customer
 * Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH.
 * Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services
 * Customer billing and invoicing support
 * Maintaining consistent quality and performance metrics as set out by management
 * Assist with potential new account follow-ups.


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