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# Implementation Analyst

- **Company:** Maintainx Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Customer Data Management, Data Cleansing, Data Migration, Lookup Table, Pivot Tables, Product Software Implementation Methods
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e50b1c78a4762248

## About the Role

* 1+ years of relevant experience in software implementation, customer onboarding or application engineering
 * BEng degree or equivalent
 * Experience in manufacturing and/or industrial space
 * Excellent communication, presentation, facilitation, time management, and interpersonal skills
 * Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
 * Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
 * Savvy with technology and capacity to become well-versed in our software in a short period of time
 * Ability to learn the MaintainX product within 30 days to advise customers.

## Description

We're looking for an Implementation Analyst to join our team. In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience.

What You'll Do:

 * Lead mid-market customers through successful implementations
 * Own implementation tasks such as data structuring, data migration and product training
 * Assist customers in identifying ways to get the most value out of the product.
 * Lead meetings with client stakeholders
 * Deliver formal training to end-users
 * Provide knowledge transfer to internal team members throughout the onboarding process
 * Track and communicate client issues and proactively troubleshoot and resolve problems.
 * Participate in multiple accounts, deadlines, and milestones


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