> Markdown version of [/jobs/ext/1484243-service-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/1484243-service-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician I - **Company:** Ntiva, Inc. - **Location:** Tampa, FL, United States (Remote available) - **Experience:** Starter - **Salary:** $37,000.0 - $47,000.0 - **Contract:** Permanent contract - **Skills:** CompTIA Network+, Software Debugging, Wi-Fi Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9908d467f45b83ac ## About the Role * Strong written & verbal communication skills. * Robust system and network documentation skills. * One or more of the following: CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred) * Must be willing to work in a robust team environment. * Must be able to work independently and complete work within specified deadlines. * Excellent problem solving, debugging, and troubleshooting skills. * Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution. * Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs. * Professionalism, attention to detail, and a positive, customer-focused attitude are imperative. * Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market. Bonus points for * Bilingual fluency in English and Spanish is strongly preferred. Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public ## Description The position of Service Desk Technician I is a critical functional role within the User Services Group. This position handles all support requests made to the Service Desk for our client base. Requirements also include providing support for the organization. Location and Work Expectations * This is an on-site position based in our Tampa, FL office. * Monday - Friday with 8 hours shifts between 7:00am and 7:00pm EST. * This role also includes participation in a rotating on-call schedule that includes weekends. What you will be doing * Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system. * Provide technical support hardware, software, network and application problem resolution to our clients via phone call, email and chat. * Provide excellent customer service to our clients via phone call, email and chat. * Work with other IT associates and vendors in resolving issues related to software or hardware. * Maintain department-approved training, mentoring, and certification per company standards. * Perform other tasks and duties as assigned by Service Desk Manager., Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. ## Related Videos - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [You’re a great coder? 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