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# IT Support Technician

- **Company:** AMA TechTel
- **Location:** Amarillo, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Firmware, Issue Tracking Systems, Network Architecture, Network Administration, Remote Service Software, Service Pack, Wi-Fi Technology, Diagnostic Tools
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8d727f3a04b1178

## About the Role

* Must be exceptionally detail oriented.
 * Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
 * Must be highly skilled using remote IT diagnostic tools and techniques.
 * Must have an excellent understanding of all commercial sales products and their use case, especially on demand IT and managed services.
 * Must thrive in a fast-paced environment and respond positively in high priority situations.
 * Must be flexible to meet the needs of customers including evening or weekends, if necessary.
 * Must be able to travel offsite to meet with customers and/or AMA departments.
 * Minimum 2 years' experience in IT or related industry preferred.

## Description

The IT Support Technician will be responsible for maintaining and supporting on-demand IT and subscription-based managed network services. The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment., * Install, configure, and maintain software and hardware.

 * Work with clients remotely to diagnose and repair technical issues.
 * Ensure the efficiency and security of customer networks.
 * Assist with client network infrastructure installs.
 * Maintain and monitor managed client WIFI systems.
 * Update customer equipment with software patches and firmware.
 * Administer and maintain client security suite.
 * Provide remote support to company IT technicians and support staff.
 * Perform basic network administration tasks for users and email clients, etc.
 * Communicate effectively with customers via phone, email, and ticketing system.
 * Troubleshoot any type of IT customer issue and resolve quickly.


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